Friendly Fires Fireplaces & BBQs Peterborough
309 Reviews
- Thursday9:30 AM–5:30 PM
- Friday9:30 AM–5:30 PM
- Saturday9 AM–4 PM
- SundayClosed
- Monday9:30 AM–5:30 PM
- Tuesday9:30 AM–5:30 PM
- Wednesday9:30 AM–5:30 PM
About the Business
Fireplaces & BBQs - Friendly Fires - 5 Locations to serve you | Friendly Fires - Our 5 Locations are NOW OPEN for in-store shopping. Fireplace & BBQ Experts you can depend on. Online sales across North America.
Contacts
Website
Call Us
+17057411900
971 Hwy 7, Peterborough, ON K9J 6X7
Hours
- Thursday9:30 AM–5:30 PM
- Friday9:30 AM–5:30 PM
- Saturday9 AM–4 PM
- SundayClosed
- Monday9:30 AM–5:30 PM
- Tuesday9:30 AM–5:30 PM
- Wednesday9:30 AM–5:30 PM
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- In-store pickup
- In-store shopping
- Curbside pickup
- Same-day delivery
- Wi-Fi
- Checks
- Repair services
- Assembly service
Recommended Reviews
Mike Szabo
19.10.2023
Friendly Fires Fireplaces & BBQs Peterborough
MacKenzie was not only friendly but knowledgable about the products I was interested in. It was easy to purchase from them and easy to have stuff shipped from Ontario to BC. Fast and efficient. Did I mention the price? Exceptional! I suggest you check for yourself and you will be surprised. I don't do reviews but this place went above and beyond so I have no issues with giving it its due.
david myshrall
29.09.2023
Friendly Fires Fireplaces & BBQs Peterborough
From the very first email sent inquiring about options for a secondary heat source in our rec room basement through the verbal estimate the showroom purchase and quote and the site visit and installation everything was professional and done in a way that made me feel like I was their number one customer for that moment. The installation itself was done very well, the crew explained everything and asked my input on a few ideas and cleaned up after they were done. Superb in everyway from day one
Julie Rozar
29.09.2023
Friendly Fires Fireplaces & BBQs Peterborough
I thought I could figure out pairing my new remote with the fireplace on my own -- well, not as obvious as I thought and I was in a panic since the fireplace was on, I was not able to shut it off, and guests were arriving any minute.Michael Dettman and especially Spencer Maclean helped me get the remote going. Spencer was able to identify the button I had to push from a photo of the control unit I emailed to him. He was patient with my panic and I had the assurance that Spencer would stay with me until I got it to work which was comforting and allowed me to focus on his instructions, which were clear. Thank you, Spencer!
Erick Thurston
14.09.2023
Friendly Fires Fireplaces & BBQs Peterborough
Once again, I am a satisfied Friendly Fires customer. One BBQ and one natural gas insert from two different friendly fire locations (Belleville and this one) so I'm about as tried and true as a customer gets.From Belleville I got a Napoleon Phantom BBQ and it was Misty helping me during the uh, interesting times we were all living in the summer of 2021. In other words, the logistical fun of nobody knows when anything is going to arrive anywhere" that was supply chains. Misty did keep me informed
Bill Meeker
13.09.2023
Friendly Fires Fireplaces & BBQs Peterborough
We purchased a new propane Enviro fireplace for our living room early 2021.The entire process was excellent - sales, technicians, and installers. We plan to purchase another fireplace for the basement from Friendly Fires. We finished it ourselves and it turned out very well! The two photos show what what FF installed and the finished fireplace.
Mike Sowsun
06.09.2023
Friendly Fires Fireplaces & BBQs Peterborough
I recently purchased a Napoleon Hampton Firetable from Friendly Fires in Peterborough. I also had them do an on-site assembly, installation, and natural gas hookup. The next week I was unable to get it to work, so I contacted both Friendly Fires and Napoleon. It turns out Napoleon does not warranty labour on their products. Only parts are covered. I had Friendly Fires come to my home to replace some parts and now the firetable is working fine. Initially they wanted to charge me for the service call. After speaking to the service manager Jason Brown, he was able to waive the charge. That is great customer service and what I expected from a reputable company. Thanks again.
Shahriar Nayeri
09.08.2023
Friendly Fires Fireplaces & BBQs Peterborough
The website clearly described the items and made it easy for me to place my order. I ordered three replacement parts for my fireplace. I was pleasantly surprised when I received the parts the next day! All by original manufacturer, packaged professionally for safe delivery.
Cole Murray
03.08.2023
Friendly Fires Fireplaces & BBQs Peterborough
Inquired about a new BBQ. Tom Potter took care of me from start to finish. Excellent customer service from ordering to installation. Would recommend to anyone I know. Thank you Friendly Fires and Tom, can’t wait to fire it up this long weekend.
Mathieu Gauvin
01.08.2023
Friendly Fires Fireplaces & BBQs Peterborough
I bought the new paint for my Primo Oval XL, a charm, the opening is really easier. The delivery was fast even though I live on the other side of Quebec and the service is excellent.
Steve Santon
10.07.2023
Friendly Fires Fireplaces & BBQs Peterborough
I called Friendly Fires on May 7 th. Mackenzie took my call and answered everything I needed to know about the BBQ I wanted in a friendly and professional way and she had stock.I had try to buy it else ware starting way back in March but it never happened. Originally I had thought that I would pick it up and assemble it to avoid the $99 charge. I changed my mind and am I glad I did. I am about 1 hour from their location.The plan was for delivery on Friday 12 and that got changed to Thursday 11 th between 9:00 and 12:00, Henry called to confirm delivery and was here slightly after 9:00. the BBQ was lifted on to my deck and Henry's demonstration and explanation of the BBQ was amazing and informative and I might say necessary. (It's been a long time since I bought a BBQ).So in 2 days I got the BBQ I wanted, delivered on my deck, thanks to the efficiency of both Mackenzie and Henry.Friendly, Knowledgeable, Efficient Service is rare in today's world but Friendly Fires has it.Totally happy... Steve
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Map
971 Hwy 7, Peterborough, ON K9J 6X7
Friendly Fires Fireplaces & BBQs Peterborough