Scotiabank

If there would be an option to give 0 stars I would definitely give that. Worst experience I ever have with any customer service. Unprofessional people. I have a loan going with them and my loan was not showing up on my online banking. After reaching out to them, I came to know that they accidentally made another profile under the same name. It took me a couple hours over this branch to get this sorted out and they told me its gonna take a week to fix it. After a month, I went there again as the issue was not fixed. I have to explain them the whole situation again and again they told me that its gonna be fixed in a week or so. Now after a month again, the issue has not been solved and I dont know whats going on. Its very frustrating and I really don't know what to say to these people. Very disapppointed.

This branch of the Scotia is irresponsible with their stakeholder, does not share the risk when their customer has problem with the scam. The manager of the banks is dealing with vulnerable customer with careless, just protect themselves and ignore their customer's concern.

Until recently, if you had a business deposit you were able to go to any teller to conduct business, however you now must wait in a special line to wait to make a deposit. So, you’re standing there around waiting while 3 tellers are doing nothing. Why is our time not as valuable as other people going in for personal banking? HIGHLY disappointing customer service.

I don't have time to write about the incompetence of the bank manager.

This is the worse bank I ever had to deal with. They are completely incompetent when it comes to getting something done by phone. I am unable to physically go to the bank but needed changes made to my account almost a year ago. I was told by three different people up to and including the office of the president" (??) and still

Went to this branch to save time never again my savings account was screwed up for 2 weeks thankfully my own scotia branch fixed it.

Customer for 35 years. Prob 3 million dollars moved through there including a small business for over 25 years. Wouldn't approve me for a loan because I was self employed. Went to another bank, no problem. Approved in 5 minutes. I am pulling EVERYTHING from scotiabank as loyalty and customer service mean nothing.

Went this morning for a wire transfer need which would’ve taken 7 days but the teller gave me better solution n helped me make it happen in a day, she was very polite!