HSBC Bank

Beautiful building, prime location, but an awkward street number leading to a narrow entry. They face wider towards Metral Drive. Work with the city govt to change the civic number for a decent approach to the main door

My parent is recently widowed. HSBC Nanaimo made my parent get a new account. Now because my parent has a new account, they are no longer grandfathered certain benefits from their previous long-term account. My parents have banked with HSBC for 40 years, but because of this last insult, will be moving their bank. Nice way to treat someone who's recently has a death in the family HSBC Nanaimo.

Hopeless. Call center is i’ll informed and the connection is terrible. After dealing with this bank without issue for over 10 years they decide to hold a certified cheque for 30 days before they will release the funds?! One star is too many

Great service. Very friendly tellers who know my name and always have a very warm and genuine smile. Absolutely amazing service

Terrible service.A simple problem, once again became a huge issue resulting in my final decision to move my banking from HSBC after about 25 years.I don't think RBC can save this albatross.

I've decided to switch banks for day to day use, after going into HSBC for the second time about the same issue, I was told that my application for line of credit overdraft for my cheq account had not been setup and they'd have to redo the whole application and also do another appraisal on my house if I want it registered ($300 cost to me), which is opposite of what we were told by two other people there before, including the call centre. Also every one of the three times my spouse and I went into the bank branch they had no info about our appointment that we made through the call centre. they lost our application we had done previously so we had to go in again and redo it for line of credit. we made an appointment to setup an RESP, but since they didn't have knowledge of our appointment we would have to come back again to open an RESP. So I'd have to go in two more times, once for an RESP and once for the cheq account. The bank is on the other side of the city, it's inconvenient to begin with. Turned out that we did have an appointment but it didn't pop up" on the branch manager's computer

Horrible experience after experience. Fitting your being taken over by RBC.

I've always found the staff to be very helpfully and extremely pleasant. Perhaps the writers of poor reviews complaining about poor service go into the branch with a Poor Attitude, treat people right and you get treated right.The ONLY thing I have negative to say is that it's difficult to speak to someone in person over the telephone. Then again its hard to speak to any local branch of any bank over the telephone.

Please allow my response email to yet another updated customer service agreement speak for itself. It's been several weeks since I put in a request for a phone call from my branch. I try to phone directly but ALWAYS get diverted to their call centre in the PhilippinesHey Barry GollomSenior Vice President of Products and Customer ExperienceIn response to our customer agreement" …Thanks for the awesome update on how you plan to change our service AGREEMENT! Shame I missed the part where we either agreed to this or where you even ever allowed me to speak to you about past agreements.So Bar

Nice update to online banking login, DOESN'T WORK AT ALL NOW! These guys are complete meatheads. Fixing something that ISN'T BROKEN!