MacDonald Kia

Deceitful and misleading. They took $1000 from me last month in one swipe after telling me I was approved. A week later they said I needed a cosigner so I asked for my money back and went to a different Kia dealer ... 11 days ago I went in and they couldn't refund me, said they'll write a cheque ... today, the receptionist said it was sitting on her desk so i said i was going to get someone to pick it up but now they have finally sent it" ... we will see how long this takes now."

Fantastic experience here. Everything was straight forward, to the point, no messing around. The discussed prices were the bottom line prices, no hidden costs or fee’s. They didn’t try to sell me everything under the sun, worked with me on the vehicle I wanted, did great on my trade, and were very friendly and professional. I highly recommend getting a vehicle here. Go see Adam, he was great. Thanks again McDonald Kia!

Given the current challenges with supply chains and product availability due to the COVID-19 pandemic, I was incredibly happy with the turn around time to receive my new 2022 Kia Sorento SX, which was only about 1.5 months for the custom order. Not only am I incredibly happy with the vehicle, which is a lease and the most luxurious and well-equipped vehicle I have owned, but with the team at MacDonald Kia. Adam, the Finance Manager, and the rest of the staff were incredibly welcoming, helpful and genuine throughout the entire process. As it's only been two weeks with my new vehicle, I can't comment on the follow up service or Service Center/Team, but I am confident that my future experiences will be equally positive. Not only would I recommend Kia, as a brand and for their vehicles, but the MacDonald Kia dealership as a top option when looking for your next vehicle.

Bought parts for my old car here and took my new car in to get the recalls fixed. It was quick and easy and they were very friendly. Thank you.

Dropped by to inquire about a Sportage on the lot, they took my information and requested I wait a couple of days for them to get back to me on my 8.3 credit rating. Never received back any call, messages or email from the salesman or manager.Poor service, lack of professionalism and bias staff, don't buy here.

I took my Kia Sportage in for service this morning with a 10am appointment time. I was told the service would take about 2 hours to complete and was given a quote. My advisor said the technician recommended an engine air filter change which was not included in the service I was having. I was happy that the service was completed well before the 2 hour time span and pleasantly surprised the cost came in under the estimate. Staff were very friendly and welcoming as this was my first time with this particular dealership. Great customer service and I'll see you again.

Called the dealership at 12pm, had pictures sent to us of the vehicle we wanted. After viewing, we gave the greenlight for paperwork, we were given what we wanted for our trade in and accommodated in every way possible to minimize our time spent at the dealership, as we drove 2 hrs from antigonish. Upon arrival we were greeted at the door by Carolyn who saw us pulling in, from there her team was 100% on the ball !!! Skylar went over all the paperwork and answered every question we hit him with! After the hand shakes we were given a good overview of all the features in our new sorento sx, amazing service, amazing team and atmosphere at the dealership. I know myself and my wife look foreward to dealing here again !!!

I am from Ontario and the level of customer service at this dealership I am beyond impressed with. As a client with an urgent matter, they went above and beyond to make sure I was taken care of and not left high and dry. I will be back to do business again some day when I'm ready to get another car! Thanks Shawn and MacDonald Kia!

I think I'll drive 5 hours to Halifax from now on. Waiting an hour and a half AFTER my scheduled appointment before the car was even looked at. Was told by the counter staff that brake failure was due to my traction control button being on (by default). Ive been in 3 times for various things, once being an oil change. 3 times I waited for hours before they even took the car in. Who knew that 2 oclock actually means sometime before we close. Maybe.""

No compliment would be enough for MacDonald Kia to express my gratitude for their staff. Not only have they gone above and beyond with my service, but I get greeted so well when I enter into their building. A HUGE shout out to their service staff. They will have my business and recommendations for years to come!!