Lowe's Home Improvement

The appliance purchasing went well and they were helpful, as a result I purchased their stacked washer/dryer to replace the one in my condo. But from there it went straight downhill. There does not appear to be any communication from the store to the warehouse of the appliance being delivered. You cannot call their shipping which is contracted to a third party and they will not give out the number so you have to call the store each time. I was booked for a Saturday deliver and I called back the store the same day to change it to a Thursday instead which was confirmed by the store. No one from shipping calls you back to confirm. You have to constantly call back to the store as no one calls you the day before to let you know of the timing of the delivery. I called the store the day before the delivery after 7 p.m. and they confirmed the deliver the next day and not to worry. No response from anyone the the day of the delivery on Thursday. When you call at 9 a.m. to follow up they confirm that you are on the delivery schedule and should hear from them soon. You stay at home and wait. No one calls you and you call back now after 12 noon and after much frustrating phone calls you get told your appliance is not on the truck and it will be shipped on Saturday instead of Thursday. This is after two of the customer staff had verified the Thursday delivery and to be told that it is now scheduled for Saturday. I don't understand how you can show one delivery schedule at the store and another delivery schedule at the shipping warehouse. This is a total inconvenience as this appliance is going into a condo and we have to plan in advance and schedule the moving elevator with set time slots. Lowe's service for deliver from the third party is terrible as there is no communication. If you live in a house and have all day or all week to wait for your delivery it may work but unfortunately for condo residents who have to book the moving elevator o set time slots schedule it is very frustrating.

A male seasonal department employee treated me absolutely awful. He was chauvinistic, rude and misogynistic. I was looking for an item that the system and website said there was 15 of in stock. He refused to help me, spoke over me, spoke about me in another language to another customer multiple times, told me I was wrong, threw his arms up and laughed in my face, told me 3 times to buy something else because he couldn't be bothered to work regardless of how many times I said I didn't want it and wasted a total of 3+ hours of my time.Nothing was done to make me feel better about this after reaching out to store management and head office. Stay away from this store if you're a woman.

Very clean and quiet location. Recommend to everyone who doesn’t like shopping in a crowded stores.

I enjoy visiting the Garden Center bcuz of the variety of flowers of plants and all your gardening needs in one spot. But. Do not delay flowers and veggies get sold out quickly. Thanks to their team the Garden Center endeavours to keep aGood seasonal stock. Always clean and staff to help you out when needed. Very friendly all around!

I'm sorry ,customer service is Disaster.......meneger Nick and his team are not providing professional services to clients ........charge me twice for metal molding, and try to call Polise on me.,wen I try to explain them a problem......so sad.......... store ..no more LOWES eny more......

Horrible service. They delivered the wrong product. Lowes’ general service line was very helpful and arranged for the store to deliver the correct item, but the service from this store was rude and unhelpful. They would not schedule a pickup date for the incorrect item that they delivered and provide the correct product on the same day.After advising them that I was unavailable on the day they scheduled to pick up the wrong item that they delivered, they refused to change the date. They also refused to pickup the wrong product and provide the correct product on the same day, asking me to take two days of my time to fix their mistake.Now I have paid an exorbitant delivery fee for Lowes to deliver the wrong product and seem to be stuck with it.

Unhelpful, uninformed staff.My intention today was to purchase 7 or 8 prefab fence panels. Simple?I also needed the fence poles. Staff had no clue. ViP Desk didn't know either. Four staff looking at me, one lady kept telling me go outside".Upon repeating this unhelpful routine

This location had exactly what we need for our home project. All staff members were friendly and took the time to provide excellent customer service and product knowledge. Shout out to the the lumber department, Joseph was awesome.We'd recommend shopping here!

Friendly staff, great service. The agent name Peter D'Urso was amazing and sweet. We were shopping around for a new stove and fridge. He offer us very good price and option for warranty as well. We got Free delivery, compare to Home Depot it was $69 for delivery fee.We love our new LG stove. Great job Peter! We will be coming back here and telling our friends too.

Much better then the last location we were at. With no cashiers. The service here was stellar. Got all the plants I needed. Everyone was helpful. Nice selection.