The WORKS Craft Burgers & Beer
1379 Reviews
$$
- Thursday11 am–9 pm
- Friday11 am–10 pm
- Saturday11 am–10 pm
- Sunday11 am–9 pm
- Monday11 am–9 pm
- Tuesday11 am–9 pm
- Wednesday11 am–9 pm
About the Business
The WORKS Craft Burgers & Beer | At The WORKS, we are obsessed with making WORLD'S BEST BURGER! We start with only fresh Canadian beef
Contacts
Website
Call Us
+16135640406
326 Richmond Rd, Ottawa, ON K1Z 6X6
Hours
- Thursday11 am–9 pm
- Friday11 am–10 pm
- Saturday11 am–10 pm
- Sunday11 am–9 pm
- Monday11 am–9 pm
- Tuesday11 am–9 pm
- Wednesday11 am–9 pm
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- Curbside pickup
- LGBTQ+ friendly
- Wi-Fi
- Transgender safe space
- Takeout
- Dine-in
- Wheelchair accessible seating
- Wheelchair-accessible washroom
- Vegetarian options
- Lunch
- Dinner
- Dessert
- Seating
- Good for kids
- Washroom
- Casual
- Cozy
- Family-friendly
- Groups
- Accepts reservations
- Alcohol
- Beer
- Cocktails
- Coffee
- Hard liquor
- Wine
- High chairs
- Outdoor seating
- Late-night food
- Fireplace
- Kids' menu
Recommended Reviews
Toltac11
10.10.2023
The WORKS Craft Burgers & Beer
Kitchen and Front staff gave us their full attention and were very very kind and efficient with their service. Food came out Fast and Fresh and our server was very helpful with our needs. A great spot for a bite and they even let us decorate their sign out front! We’ll definitely be back again!
Julien Gagnon
04.10.2023
The WORKS Craft Burgers & Beer
A party of 6 people for dinner at 6pm on a Sunday evening. Service was terrible, sorry but it was. Food was great. I'm not sure if the service was bad on purpose because we were a table of 6? As they have a policy of tip automatically included with a table of 6 and over. This will definitely affect my next visit if there ever is one.
Matthew Lawrence
30.09.2023
The WORKS Craft Burgers & Beer
We LOVE the Works. It is our favourite gourmet burger place. We frequent our local one.This was visit was the exception to our usual experience. It was very busy and the kitchen was ridiculously slow. It took over 90 minutes to get our food. The server did her very best but it was not up to the normal standards. Plus the gluten free bun completely crumbled in our hands which is also not normal.We did get an apology but nothing more. No accommodation. No discount. Nothing to make up for the situation.We tried to order online Sunday at 8 pm as well and the site wouldn't allow it.We are not impressed with this location.
Emir
09.09.2023
The WORKS Craft Burgers & Beer
We ordered magic mushroom & plant based burger to my wife. She liked it.. but for me meat was super dry and cold. It’s coming with caramelized onion but I couldn’t feel even taste.. our two of friends had same issue with me. also fries was so oily and not crispy… onion rings was great!! Nevertheless, staffs are so friendly and nice
James Splinter
06.09.2023
The WORKS Craft Burgers & Beer
Food is tasty... when it arrives fresh and on time.Location is nice and clean, staff was very friendly.A little background: I was there with a friend and used a coupon for a free burger. However, I got this coupon because the previous time, the service was very slow, and the burgers were very overcooked. I felt bad complaining twice in a row, but the second time, the service was also extremely slow, and the food came out at room temperature as if it had been sitting around.I don't understand why, twice in a row, a burger place can take an hour to make a burger. I have had better experiences in the past and at different locations.
Claude Savard
25.08.2023
The WORKS Craft Burgers & Beer
Yesterday, I had my first dining experience at The Works, a place I had been eagerly anticipating due to its reputation for serving the great hamburgers. However, it fell far short of my expectations. Despite the restaurant being nearly empty, my party of 9 encountered several issues. We endured an excessively long wait of over an hour, only to be served cold fries and burnt food. Considering the hefty price of $22 per meal, I had anticipated a premium burger experience, but sadly, that was not the case. I am deeply disappointed and have no intention of returning to The Works in the future.
Alan Craig
24.08.2023
The WORKS Craft Burgers & Beer
We use to frenquent The Works before the pandemic and how have the mighty have fallen. The one redeeming factor was that the waitress was pretty good. The food is sub-par, the atmosphere inexistant and i made the mistake of going there for my birthday. What a dissapointment. Seriously, the Works state that they now have 25 restaurants, i just hope that they are better than this. It used to be a fun place, alas, no more.
Mia Nguyen
03.08.2023
The WORKS Craft Burgers & Beer
I probably had the worst experience at this location of The Works. I had heard good things about this place and was so excited to finally try it out. We went for late lunch (around 2:00 - 3:00 PM) so it was really empty. Other than us (3), there were probably 3 more tables that had customers in the entire restaurant.We waited almost an hour for the food. And everything we order were just wrong. My side dishes and my friends's side dishes were all mixed up and when we mentioned that, the server went back to the kitchen and used her hand (that she just used to clean tables) to move everything & bring it back out. The food were cold, the only thing that was warm were the fries. There's nothing special about the burgers here and for the price that we paid, we really expected it to be decent.To end things on a high note, there's a few things:1. Beverages here are good :) My friend would come back just to have beer here.2. The server was nice.
Ana Maria Sirbu
19.07.2023
The WORKS Craft Burgers & Beer
We were a larger group (8 people) and we had the private room. The service was horrible, our waitress couldn’t even smile at us and seemed annoyed when taking our orders. The food was bland and the burger beef patty was pink and very dry (seemed like a frozen patty put in the microwave). It also took a whole hour before we got our food, even though the restaurant was pretty empty. At the end of the dinner, the waitress told us that the tip was included in our bills because we were a group. We have never been informed about it from the start and she tipped herself around 18%. It was ridiculous for her to do so with the poor service she gave. Never going to that place again.
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Map
326 Richmond Rd, Ottawa, ON K1Z 6X6
The WORKS Craft Burgers & Beer