Briggs Pumps & Plumbing Ltd

In April I had a new water filter installed after a water test was taken to determine what I needed. I had an older iron filter replaced. After the water test came back I was recommended to get a filter with self sacrificing media as the soil was acidic and the iron was already known as an issue. The new filter was installed and the water has been clear and great to drink. I do not know what type of filter I have. The manual does not state if the filter is simply an iron filter or a filter with the self sacrificing media in it. The issue is with communication. The installers recommended I simply turn off the water while not at the cottage. Leave the power on in the unit so it cycles but water off. Reading the manual it recommends not doing that at all. I have since sent three e-mails to their offices asking for 1. the results of the water test I apparently paid for and confirmation that 2. I can in fact turn off the water. To this date I have received no response. Based on their recommendation I fear turning the water off will void the warranty. Great product, Personal service lacks. I hope this review gets someone to respond.

Can't say enough great things about folks at Briggs and the top notch service they provide! They schedule jobs based on immediate need, which we appreciate even when calling for routine stuff where we may have to wait a few days. Glen is knowledgeable and patient and takes the time to explain everything in a way that make sense. In a service industry where it's often hard to even get someone to call you back, you can count on these folks every time!

HORRIFIC EXPERIENCE!! If a ZERO rating was possible, I would have preferred that! COTTAGERS & MUSKOKA RESIDENTS BEWARE! June 9, 2022 we paid $2,500.00 for a new PUMP & TANK. We were told to buy a new TANK (although the existing one was fine) to avoid future warranty issues". We were also sold on how we were getting a "quality product" with "brass fittings" from the USA

We use Briggs every spring and fall to open and shut down our cottage. The service has always been great. Recently, we had an emergency when our outdoor line that pumps up from the lake failed- four kids and no water/toilet! Esther was professional and responsive, and Matt was there within a couple of hours to fix the problem. Thanks to the whole Briggs team for saving the day (and our summer vacation!).

Briggs Plumbing has serviced our cottage for decades and we don't know what we'd do without them. Prompt, efficient, friendly service, with an eye to honest and careful appraisal of the work to be done and to saving us money if possible. At the age of 76, I can honestly say they are the best plumbers we've dealt with. And our experience includes several locations in Canada and in the US. We would recommend to anyone and everyone.

Peter Briggs went above and beyond to help me. Frozen pipes in the middle of winter, he came out same day and stayed until 10pm two nights in a row to get water restored to our commercial building as well as the house. I cannot recommend Briggs enough. Thanks Peter!

Very Happy! Definitely recommend these guys!

Peter called before his opening time the morning after I emailed an emergency repair request. I had a brand new well pump, pipe, wiring and cap installed 16 hours after my initial email. Amazing service. Above and beyond, a customer for life.

I have never written a review on Google before. We called with a plumbing emergency (sewer backup in basement) for our cottage and were told to send an email or fill out their form, and call back in 2 hours. We did both and they acknowledged receipt. However, they could not respond to the emergency. We understood that they were busy and asked if we could book anything - they said no, we would have to wait until they had time, as our emergency was not a true emergency given that our property was a cottage. This despite the fact that we could not use the toilets or run any water. Being in a desperate situation, I requested that they put us on the list and could they give us 4 hours notice of when they could come? They said no they could only give 30 minutes notice even though we lived 2 hours away and we couldn’t stay at the cottage since there was no plumbing! I asked “How are we supposed to do business with you?” And they said just fill out their form and they might be able to get to us sometime, no guarantees. I understand that they are busy and have to prioritize permanent homes, but why do they advertise emergency service and make you waste your time when they have no intention of accommodating you? This was the most bizarre interaction I’ve ever had with a business, but I guess I should not be surprised given the owner’s responses to some of the complaints on here that were essentially the same as ours.

Our extended family bought a seasonal cottage near Huntsville 4 years ago. It was old and had not been well-maintained. When we asked the neighbours from other properties along our part of the lake who they recommended for plumbing, every single person recommended Briggs, saying Briggs had served them really well for many years. Over the past 4 years Briggs has done our spring and fall water turn on/off but we have also needed to have them install a new water heater and a new sewage pump and a new UV water treatment system. In every case Briggs has been professional, friendly, and excellent at explaining our options. We recommend them without reservation.