RONA Parry Sound

Having been a long standing customer who has spent $10's of thousands of dollars at this location I am at a total loss as to how I have been treated. I stopped in to pick up a few boards to finish a project with my trailer on July 17 ,2021. As expected the employee was to take my order and load my trailer as directed by RONA. The employee loaded the wood incorrectly resulting in damaging my vehicle. Although they admit responsibility for the damage they refuse to pay for the repairs. The cost is $1,600. The owners of RONA expect me to use my insurance to pay for damage caused by them. This is outrageous and unbelievable. Be aware when doing business with the company they take zero responsibility for damages.Just read the owners response. Nothing has been offered other than to use MY insurance to pay for their damage. The damage occurred while the employee was loading the vehicle not after!I have attempted to retrieve my costs through the court system. I have been blocked by the no fault insurance rules and laws which RONA chooses to hide behind, instead of being a good corporate citizen and doing the right thing. I have now been given a no trespass notice by RONA. LOL Why would I ever go there to do business LOL.

Looking for woodstove pipe is challenge these days. Gary M. went out of his way to help me find the product that was needed for my project. His expert knowledge provided a successful path to follow to do the job right. Some products are in very short supply for all stores it seems these days so patience is required.

I wanted to purchase lumber from a Canadian company. Hopefully locally owned. Unfortunately, lumber prices were higher than Home Depot. Insulation prices were OK.Great service, great staff.

Rona is Awesome. The people are knowledgeable, kind and friendly and you feel that they care about you and your business. Great quality lumber. Nice to go somewhere these days and do business with them It still has a small town feel when you are dealing with them which in today's Covid world is beautiful breath of fresh air.

I'm from out of town, wish all stores had this level of customer service! Decent pricing,and they had everything I needed that depot didn't. 6 stars for A/M Gary.

The most friendly and helpful lumbar staff.

Staff are friendly, and knowledgeable. Go to for lumber orders over the years. Excellent quality at a competitive price. The cashiers, order desk and the yard are usually well staffed, knowledgeable, and most helpful.Their delivery is reliable, and the drivers are capable when off loading. Just finished a screened in porch, materials were delivered promptly, and the order was spot on.btw Built my own, but if I was to buy a dock theirs look top notch. Filled docked floats, and extra lumber for strength. Unlike some that are basically just a deck with floats underneath. Usually a selection in stock, built will build on site to specs. Order over the winter... delivered in the spring.

I went to Home Depot Parry Sound and the gates to the lumber yard were closed. I was told I had to get a cart and then take the lumber to my truck. Why have a yard and not allow customers in???? Needless to say, this store lost a sale of about $1500.00 in lumber to Rona. Rona turned out to have just as good of a price and lumber that is FAR SUPERIOR to the home depot JUNK. Thanks home depot for sending me to a better place through your ineptitude. Better lumber at Rona and a staff that was a great assist. THANK YOU RONA

If I could give 0 stars, I would. The customer service experience is dismal. We placed an order for metal roofing to complete a boat house. Credit card charged immediately, we were told when to expect delivery. Made arrangements for workers to complete project. Multiple unreturned phone calls to confirm delivery date. Then told order was never placed, but complete payment received by rona. The store re-ordered but would not confirm details for delivery. We were left with workers for installation but no materials. We had to cancel the order. We placed the order with our local home hardware, who have confirmed all details, and cost less for the building materials. Our advice, don’t shop here for items you need for building projects. Customer service is awful and you will get a better price elsewhere…with far less frustration!

The owners are wonderful people to deal with. Great staff. Always happy to say hello and help.