BMO Bank of Montreal

The worst branch I've ever been to. I never wait less than 20 min here to see a teller, and there are never more than two tellers on even at peak times. The line is often out the door.I will often take the bus to the Guildford location just to avoid this one, even though it's just a short walk from my house.

I have been to this Branch multiple times as it is nearest to my home. One of the employees Farah is the worst person you can interact with. She is rude, does not provide correct information and is full of attitude. She has no clue what customer service means. Trying to look like a model will not help of you don’t know how to speak to people . I have made a complaint to 2 different people at the bank but looks it’s more important for the bank to keep Farah than anyone’s concern or complaints against her. I have seen her misbehave with multiple other customers as well and every time I am at the bank, I just hope I do not have to interact with Farah. The rest of the staff is nice and Waseem and Ornela do a fabulous job. But there are six kiosks and there’s barely two people working at a time, which means you have to wait for a long time, and God bless your soul if you wait 30 minutes and then have to speak to Farah!

All BMO locations need to revise their voicemail script. They all promise to reply to your voicemail by the end of the business day. Our law firm has contacted multiple BMO locations, including the Surrey Central location, and left voicemails 3 or more times and still have not received the promised reply to any of those voicemails, now weeks later. The script is making a promise that is essentially asking for people to call back irate. It would be kinder to the staff and the clients of the institution if they changed the expectations in their voicemail. It is frustrating enough never getting through and never getting a reply back, but a promise that you will get attended to before the day is done and not receiving that courtesy time after time becomes infuriating and can be taken as quite disrespectful. As a business that requires banking contact to aid our clients during a difficult time, this is quite a heartbreaking, hands-tied kind of situation that BMO consistently puts us in. They have also failed to reply to or provide acknowledgement of our letters and faxes. Something needs to be adjusted to make the BMO branches as a whole run smoother and be more attentive to clients and professionals that must reach out to the branch in various ways.

July 3, 2020 8:04 p.m FridayI was at BMO 10155 King George Blvd, Surrey, BC V3T 5H9 Branch to deposit $900 cash and while I was depositing the money first it couldn’t process and gave me all the money back after that I tried again then it recognized $435 cash and gave me back $400 and then you can see the pictures the machine started acting weird didn’t gave me any receipt for $435 deposit and I couldn’t even see on my online banking app and talking about the remaining $65 it’s still in the machine it didn’t gave me back. So, I just want to know when $435 will be deposited in my account and how can I get $65 cash back?Please reply as soon as possible because it’s weekend and banks will open on Monday.

Been dealing with a couple other institutions here , but so far, this has been the best branch to deal with. Came in last week to get a couple of things done, was assisted by Farah. Dealing with her was one of the most seamless transactions I have done so far. She knows what she is doing, hope they give her a raise soon.

The managers here need to have a better understanding of how rushes work. There is 25 ppl in line and the lineup extend out side the branch. And they only have three tellers working and they are very slow. I have been waiting in line for 20 minutes. The person in front of me has been waiting even longer. The worst branch I have been to in a long time. - no manager or supporting staff came out of their office to come and help customers get in and out and to add to the frustration there is no receptionist to answer simple questions and out of the 3 ppl working 1 decided to go on a brake.

One of the worst branch ever . Going there to approve my line of credit for more than one month. Customer service is terrible. They say we will back you with in week but never.I submitted all the documents they ask but nothing works for them. I have approved the line of of credit same day from another bank and double the amount which they are saying very difficult to approve . Going to closed my account from this bank .

Worst service given by Farah, one of the staff in this branch. She was very rude and helpless even with her arrogant tone. She seems to be senior than a lady who helped me at first. But Farah kept repeating I will be charged by BMO without any further explanation. She didn’t even check my profile thoroughly. It was definitely unprofessional answer by a bank teller as the money is sensitive part for any customers. She should learn how to do her job.I’ve been loyal to BMO over 5 years but I m going to shift to another bank. I felt offended and not getting the right service from Farah. I will report this and wait for some actions taken from BMO.

They need to have more stuff here. Always we have to wait very long time. The stuff here very nice and friendly. But short stuff.