West Coast Car Rentals | Downtown Vancouver Car Rentals

Good car rental but not very confidence experience. Car they gave me was nearly 100000km driven and had worn out tire not street legal even. Car had a lot of scratches and dent. Then they charge you for going to another province or usa. There insurance is 45$/day which is expensive. Also they take 750$ deposit a little bit too much in my opinion.

My mother always taught me that if I don’t have anything nice to say, I shouldn’t say anything at all. So I find myself in a conundrum. West coast helped me realize how great the other hundreds of car rental experiences I have had really were.

DO NOT rent from this place. My travel agent booked for me and if you prepaid you got an amazing discount. No refund, if you cancelled which I was fine with. I had a printed invoice with the amount being $244.50 in Canadian funds for 5 days. No shuttle from the airport as the instructions on the invoice was to take the skytrain. Arrived and to find out they didn’t even have my payment & was then told I still owed another $268.00 and had to put a deposit of $500.00 down. And said they charge in US funds. My invoice had TOTAL 244.50 in Canadian funds. I had to show them on my visa statement that they already charged me $244.50. Was not impressed at all. Very sketchy to me. So in otherwards, no discount. So they get you to book, and say no refund once booked because of this great discount and there is no discount. The only good thing was the vehicle and they did shuttle us back to the airport. I had to ask for a credit back on my visa for $500.00, since they said it would do this automatically. No thank you! Book at the airport to avoid this place.

Horrible service and very Ill mannered staff. Don’t know how to treat their customers properly and even though they charge so much don’t have the decency to update their website. I highly recommend looking for other options as this has been my worst experience being in Vancouver and renting cars for 2 years.

This is the best place for car rentals in Vancouver. They really do care about customers as I had a great experience with them this spring break 2023. I ordered a mid size suv and they offered me a Highlander according to their availability for the same price. It was really a friendly customer service and they will take care of you for the entire time. I highly recommend this place with regular and luxury cars as they provide an excellent service.

Terrible customer service experience. We tried to rent a car from here through NextCar and received a text message that our pickup window would be from 9-10am. When we arrived at 9:30am, West Coast Rentals told us that we had been marked as a no show and refused to help rectify the situation. This is a predatory establishment - buyer be warned.

You are better off hitchhiking than renting a car in this place. This must be the worst managed car rental in the western world. Personnel at the counter is clueless, you are mislead to think vehicles are available at a certain office when they are not, and if you complain about any of the multiple issues you will most probably face when attempting to walk away with the vehicle you expected, within a reasonable period of time, the last thing you will get is an intelligent answer. STAY AWAY

This company is an absolute scam! Rented through Priceless with this company being the car provider, was an hour late due to flight being delayed, and was told they can't honour the rental. No phone call was made to the customer to let them know this policy nor does it state anywhere in the T&Cs despite them saying so. Further goes on to lay the blame onto the customer saying its a busy season. My hunch is they overbook and collect fees from the customer and dishonour the reservation. Not to mention the person answering the phone (Shakoor Wazeer) has next to no clue what he's doing. Should seek a job elsewhere. Stay away!

A complete disaster booking with them. We arrived early, found no one at the desk, so called them and were told to wait here as someone would come pick us up. We wait 20 min, no one calls, so we called them again and they replied they will double check. Still no one comes so we made the third call, this time they said they are closed for the day so they can't help us! So we were stuck in Vancouver without a car as every other rental was closed by this time, when we really needed a car today. We didn't have any other choice but to get a cab to the airport and rent at a far more expensive rate than we planned. This is completely ridiculous I still can't believe this happened. I demand a full refund + compensation for the whole mess. What a way to treat customers! So irresponsible!!