Pinnacle Medical Centres Foothills NW Calgary

I’m dismayed by these reviews - as, I don’t find the relatable at all to my individual visits. I would offer that in my own experience, this clinic is full of attentive, professional, and knowledgeable staff. This is a team which works very well together to support patients. I’ve never witnessed anything other than considerate time management to accommodate patient needs as thoughtfully and safely as possible. My doctor here is the best I’ve had yet - genuinely caring, intelligent, reasonable, professional, and most importantly intentional. I have never had a bad experience. I have received, truly, the best care at this clinic. I am always treated with respect here -which, I am only too happy to reciprocate because they are fairly fabulous here.

I have been with this clinic for over two years now, only because I like the doctors there, the front desk staff are something else. They are rude, unfriendly, and uncaring. This had been consistent and I just wonder why those responsible are not doing anything about it. It is unfortunate, but I am done with this clinic despite the fact that I like the physicians there.

Dr Claudia Suitono is a great doctor who is unfortunately represented by an incompetent front line staff team. You have to go in person to book an appointment (half of the receptionist jobs is to answer phones) and when you get there they look at you like you have 3 heads. Would not recommend to someone with chronic illness that requires ongoing prescriptions.

Great physicians and staff at this clinic

I really like this medical clinic. I come here for regular services and the doctors are always kind, professional and knowledgeable. The front office staff are friendly and organized. They do appointments and walk-in services and are usually very timely in seeing patients.

Dr Ogona is amazing 5/5 but her front desk staff are not very good at all. It can be quite difficult to make an appointment and you often have to play phone tag with the front desk. They don't give you reminder texts or calls for appointments which most dr offices do and they are not always the most polite.

Friendly front desk staff, the person who took my stats was very polite, my experience with the doctor was one of my better experiences to date with anyone as far as me feeling cared for as a patient.

Dr Ogona is a great doctor; but the clinic is one of the worst I have been too. Front desk staff are dismissive, and rarely actually listen to what you are saying. Ridiculous charges on services that should be free, and very high parking rates.If you have to go here, prepare to be frustrated with front desk.

I've found the staff to be helpful with each interaction and have had no issues. I see Dr. Ogana as my GP so I've not tried it as a walk in. She is really great, I never feel rushed. Parking is a bit expensive but I've never had to wait too long so I could probably pay for less time. There's also a convenient bus stop and bike parking.

I called today asking if I can do a walk-in as a first time patient and they said I can come in at 11. Reception was very friendly and I was seen right around 11 as told. I believe I saw Dr. Sutiono and she was great. I was very happy with the whole experience and would go back as a walk-in if needed again.