Ashley HomeStore

I’ve enjoyed shopping at Ashley furniture store. I appreciate that they let you walk around for a bit then a salesperson asked me if I was looking for something in particular. I was directed to a few items that was of interest to me. I wasn’t rushed nor pushed. I did purchase a sofa and am looking forward to the delivery.

Went to this location twice over the weekend & today shopping for a couch. Both times walked in - looked around at prices not one staff member looked/acknowledged me. A group of them were sitting in the couch section chatting / ignored me. Went back today they were scanning items didn’t greet or look at me- I was the only customer in the store.Really unwelcoming atmosphere & I was prepared to buy a couch today.Went into the brick right after was greeted upon entering & had help offered on a couch within minutes.

My husband and I were very pleased at the service we received at Ashley Homestore. We did not feel pressured by the young man that was helping us and he went above and beyond. He even stayed at the counter with us while we waited to process our payment.

I ordered ottoman and couch. They both arrived defected. I didn’t see it at first, but then I tried to contact Ashley furniture, Moncton. The person on the phone told that they just started here , so has little information about anything I asked. Very “convenient”. I wrote email, no response. I finally got hold of the customer service, Halifax, was told that my couch and ottoman is gonna be fixed in a matter of time… I said I paid for the new stuff and I’m getting it fixed already. No competition was offered for my wasted time, I had to take one day off my work, to wait for a cleaning person to come and tell me that I have a rip on my new couch, extra weird stitches on my ottoman. Yes it will be replaced sometime in the future, but bills won’t wait, I have to pay for a “new furniture”. Very disappointed with the service from the Moncton area. Had to reach Halifax to deal with the couch problems. Still gonna have to waste my time in the future, just that my “new furniture “ will be fixed.

Friendly, helpful staff, purchase sale was quick and easy, everything explained, all questions answered. Great experience.

We arrived about 15 minutes prior to the store closing on a Saturday. Despite the timing of our arrival, they staff was very friendly letting us know they would be locking up within 15 minutes but we were welcome to browse and take as long as we needed. The sales staff gave us 5 mins to browse before coming to ask if there was anything specific we were looking for. We had stopped in specifically for bar stools so we mentioned this. The sales person took us to what was available. They were able to help us narrow in on what worked for my husband and I.Trust me not a small feet as we had been looking online through 100's of stools on Amazon / Wayfair but just could not settle on one we could agree on. I guess there are some things in this case we still had to touch and feel it to know it was for us.

Very knowledgeable! Dan took time to show me all things on the floor that I would be interested in, as well as on the website. I was able to find the perfect TV stand and am very happy to have it delivered and installed for me

Lots of selection unfortunately there was only two sales staff working, the young lady was helpful and knowledgeable, unfortunately her male counterpart seemed to be making every effort not to assist any customers in the store, leading to a long wait time to complete a sale.

Worst experience ever! I know it's 1 star but should be 0 stars. Long wait time, damaged products, another long wait time, scheduled deliveries without warning, scheduled delivers and cancelled twice the morning of because it wouldn't fit on truck and for someone travelling for work and making special arrangements to have someone at their home for delivery this isn't good, their final call was sorry we can no longer deliver to you because we have attempted 8 times, here's a $50 credit because you've had product for 15 months. There are so many other options for furniture of equal price and quality, please take your business elsewhere.

Shopping was made easy in your beautiful layout store. Had a large selection of merchandise. The Salesperson was knowledgeable on what I wanted . I was very happy with my purchase and can't wait until the power chairs are delivered.