Geek Squad

Do not use the GeekSquad service... I repeat... do not!!!I sought out help from Geek Squad 3 times. The first time they sent out my MacBook to get fixed as a result of the problems I was experiencing. They didn’t find a problem so they returned it to me. The problem continued so I asked them to send it out again, which they did. It took 2 weeks for them to return my computer and when I got it back they told me that they didn’t do ANYTHING on the computer because the diagnostic tests ran clear. I insisted that the problem was still present and I begged them to do something to fix it because the computer was completely unreliable for a student and research assistant like myself. They said they couldn’t do anything for me and to call the help line. I called the helpline and the lady (Janice M) told me that there was no problem with the computer and that there was nothing I could do. I offered to show videos and clips that I took when the problem occurred but she’s refused to accept them and told me that I was wrong and that anyone could make up a video in order to get a new computer - she essentially called me a liar. She told me she couldn’t do anything other than put me on with a technician via remote on my computer. So I went on my computer and communicated through there with a Technician (Cole Lindenbach) who was practically the ONLY TRULY HELPFUL and kind person I encountered at Geek Squad. Cole suspected a problem may be present but since he couldn’t work on the computer physically suggested I seek out further help. He was so helpful that he even wrote out an email with the issues that he suspected were present so that I could ask a technician to help me out in person. Since Geek Squad was completely unreliable and not at all helpful, I brought my laptop over to the Apple Store and they found the problem within 15 minutes of me being there. I am so COMPLETELY disappointed by your service (one that clearly does exist because no one ever helped and plus always insisted there were no problems). I am so upset that I have been paying a ridiculously high price on a monthly basis and when I ACTUALLY need your help, no one is willing to REALLY help me - everyone turned me away. As a customer I am so disappointed, not only was I made to feel like I was crazy for bringing a problem that “wasn’t present” but I felt incredibly belittled by everyone I encountered at GeekSquad. I will make sure to let absolutely everyone know that this service is all talk and at the end of the day DOES NOT deliver.

No help...still taking money out of my acct even though I cancelled

They are sending me someones else's bills, I'm not even a customer.. I tried to call to tell them they are sending me the bills but they didn't seem to understand and just hung up on me and put me on hold... I was trying to be nice.