Kaufmann de Suisse Jewellers

I visited the store in November to inquire about a watch's availability and place an order. The store was empty, yet neither of the employees offered more than an inquisitive stare when I first stepped in. Finally, I asked one of them about Nomos and the models available to see in store. The woman kindly let me see a few models, including some well above my budget. Here, I give them credit. Unfortunately, they did not have the model I wanted in shop, so I asked to see one with comparable measurements. The saleswoman could not answer basic questions (dial size, movement, etc.) and referred me to their website. I left my contact information and was promised a phone call with availability details in the next few days. After weeks with no call or e-mail, I heeded her advice and ordered from the brand's website. Needless to say, I imagined a very different experience buying my first luxury timepiece. For now, it seems snobbery still drives sales at brick and mortar jewellers.

I received exceptional service from Alice, the team understands the value of customer service.

I had a wonderful experience shopping for my mom’s dream watch. Alice, John and Patrick were very friendly and made it an unforgetable experience. Thank you so much for getting my mom her dream watch just in time for Christmas and her wedding anniversary. I will definitely shop there again.

An experience in pure professionalism and class. Alice spent countless hours over several months helping me find a piece, always patient, friendly and true to her word.Everything from first contact to walking out of the shop with the watch was incredible.I’m from Toronto and this will be my go-to watch retailer for life, even with the 600km separation from home.

simply the best Jewelry store bar none. I bought my watch here, and having dealt with both Peter Murphy and Charles Kaufmann my expectations could not have been surpassed. Above and beyond anything else in Montreal. I am genuinely satisfied.

We walked in that store and the salesman asked me what was I looking for. I said Patek Philippe Watches, he said good we have a few. When he asked me if I had one already and I said no I would like to see how they look before buying one he replied “maybe you can ask a friend that owns one..” so basically all of a sudden he didn’t have any at all.Very rude. I would not recommend this place at all. Shame on you for treating customers this way. I would rather go to Château d’Ivoire instead.

I recently had the pleasure of purchasing a Patek Philippe watch from Alice, and I cannot recommend highly enough. From the moment I walked into the store, I was struck by the warm welcome and knowledgeable assistance I received.Alice was incredibly patient and attentive to my needs, taking the time to understand my preferences and guiding me through the selection process with expertise and precision. She provided me with in-depth information about each watch and helped me choose the perfect one that suited my style and budget.In short, I highly recommend Alice and Kaufmann de Suisse Jewellers for anyone in the market for a Patek Philippe watch. Their commitment to customer service and expertise in the luxury watch industry are truly exceptional. Thank you for making my buying experience such a pleasure!！

What can I say? I had visited Kaufmann jewellers many times and each time Charles the owner, Alice and Peter were super accommodating, and always offered me beverages. I first visited when starting my career 20 years ago (when I had very little) and I can tell you they treated me just as well back then as they do now!! Which is exactly their philosophy- to retain clients for life and not just a one time buy. Anyways Charles recently offered me a dream watch and an offer I couldn’t refuse so I entered the Thierry Stern empire. Let’s just say I hope Charles passes down his business to the next generation, just like the mantra of the little known watch brand they sell. Anyways all superlatives for KDS!!

Kauffman de Suisse have beautiful creations made by their own crafts people. Plus, they’re a Patek Philippe dealer. Can’t get finer than that. Family owned and totally professional.