TD Canada Trust Branch and ATM

Bad customer serviceThe lady in the front was screaming at me because I touched my mask with my hand. The guy on the front desk couldn't give general information about an account what kind of document I need to change signing authority". He replied " I can not tell you anything about that" & have a good day" Really unprofessional. Never going back to this place again"

Very negative experience.I have been with CanadaTrust and then TD Canada Trust for 38 years.I find overall that customer service is declining.I was in a bind, no fault of mine. TD promised me something and could not deliver. I had 20 minutes to get to another branch to complete my transaction.The first branch would not contact the Viger to with a special request to wait for me.I got there at 6:02pm and they were closed. (Closing time 6pm)I had called them in my way to the Viger branch the man who answered was rude, insincere and it was obvious that customer service meant nothing to him. At the branch they ignored me like they did not even see me.I was in a bind because of TD and they did not help me out if it.Very disappointed and this is not the first incident.

Just horrible. I agreed to have my property taxes paid through them and a year has passed and they still have not paid them on my behalf. My case has been passed through 3 employees as they continue to quit and no work ever gets done. Go ANYWHERE else, save yourself a lifetime headache

I’ve been here for opening an account, as a foreign student, and I got a greatest service form Yijia! She gave me a lot of help. Plus, all the people here are polite and the epidemic prevention measures are well done.

helpful, fast, knowledgeable, and very friendly. they also have a seating area with coffee, tea, and plug outlets if you’re waiting for an appointment. veronica and sevan were especially kind and helpful.

I’ve been this branch for closing my accounts before I go back to my country, and staffs here were very friendly, kind and professional. Especially staff name Mahan Dhar, he told me information I needed and even told me alternative way to figure out my problem. He handled everything really quick in professional way. It was a great experience visiting this branch and serviced by Mahan Dhar and other staffs too. thank you so much :-)

Horrendous service. 3 weeks and cant get a callback. Just passing the buck and blaming each other. Real amateurs. After the crisis will be closing all business with this group of clowns.UpDate. Your reply was to an edit I made today from an unanswered review 6 months ago. Thankfully your service has improved dramatically since the hiring of a representative named Anwar. He's great but the fact remains that the bank's actions cost our business over 10k in one weekend after similar incidents had occurred that the bank promised to fix.

AMAZING SERVICE !Welcoming, very helpful, friendly,Excellent branchDon't change please. We need people like you with and excellent service

Great experience with Fadi for taking care of my accounts and offering genuine and helpful advice. Very efficient and friendly.

Incompetent AND arrogant employees. Can't do a simple transfer without making 4 mistakes in the process, even though they're 4 people behind the screen looking it over. They will then claim you're lying and then deny it when they get caught in their own lie.