Truth Plumbing & HVAC Ltd.

We called Truth Plumbing for an installation we needed help completing. They have a good attitude, are very proffessional and very knowledgeable. They helped us install a ducted heat pump system during the busy part of the summer. Thier staff are very knowledgeable about all different mechanical systems. Thier service was top notch and I would highly reccomend them.

I recently had the pleasure of working with Matt and his team to install a heat pump in my townhome in Langley, and I must say they truly live up to their name. Right from the start, Matt was incredibly transparent about all the options available to me, providing me with several quotes for different products. The installation process went smoothly and without any stress, thanks to the professionalism of Matt's team. I would highly recommend them to anyone looking for top-quality service. Moreover, their prices are extremely competitive compared to larger players in the industry.

Thank you Truth Plumbing and Heating (Matt) for your quick response to our heating issues! Rare to find a great personality, very helpful nature combined with the knowledge and experience to get the job done.

Truth Plumbing helped us by replacing our old hot water tank + boiler system and replace it with a Combi boiler, they also helped us with Heat pump installation.I'm happy to share that they have done an excellent job and worked hard to achieve it! and that I would recommend them to anyone!big shout out to Matt, Jameel and Ryan for all the hard work done! you were fantastic!Also I would like to point out that Matt helped step by step with applying for the rebates which were a bit confusing, thank you for that!

We used Truth Plumbing and HVAC for heat pump and hot water on demand system design and installation -- exceptionally professional, fast, quality installation, coordination with other trades, and helped us work successfully through rebate programs. 11/10 in all respects. Thank you!

Emergency hot water tank replacement. They just excuted in a heartbeat even on Saturday. The technician who came to save my life was just amazing. They have proven themselves why they are a 5 star company. No look further go with them you will be an another happy customer.

Unreliable - Last Minute CancelI engaged Truth plumbing for a heat pump install because they provided the cheapest quote out of 4 contractors. Since I needed to get the Canada Greener Homes loan for this which needed an exact amount, I confirmed with Matt twice that this was the correct price. I also asked if they would be able to take a 20% deposit and then the remainder once the rest of the greener homes loan funds came in, which is how the greener homes loan payment scheme works. Matt said they could also do that.My loan got accepted on March 25th, paid Matt on March 30th when the initial deposit came in and the install was scheduled for May 4th, their first availability. However, Matt suddenly called on April 19th and said the supplier accidentally switched the unit sku number and the quoted price was no longer valid. He asked me to pay an extra $2000 out of pocket once the work was completed, and I agreed to honour our agreement of letting him have the job.The day before the install, Matt texted to say he had to reschedule for the following week, May 11th. Then on May 10th, he completely canceled because of an “emergency at another job”. He refused to reschedule, saying the other job was worth half a million dollars so he’d do that one instead of mine.I am very frustrated because I had to get loans for this, and now with Matt canceling on me at the last minute, I am unable to re-apply for a new loan as the greener homes loan only allows for one time application. Secondly, Matt canceled on me right before the summer season, when all other contractors are busy doing installations for other people trying to get in air conditioning. I was counting on Matt to come in and he really let me down. It goes to show that Matt and Truth Plumbing really do not care about keeping their word and commitment. I was upfront with all of my terms and really tried to work with them throughout this whole process, but clearly this goodwill was not reciprocated at all. I would recommend not going with these guys unless you have a contract in place (not just an invoice), because this situation can happen to anyone.

I’m feeling lucky that I can reach Truth plumbing for my 2-heads heat pump, furnace and hot water tank upgrade project. Matt is the first person I talked to. As a technical person Matt is able to give me the most practical and economical suggestions. And the most important thing is that he has an experienced and responsible team to fulfill the installation. Thanks for this professional team, the heat pump air conditioner is installed very nicely. Both the indoor units and the outdoor pipes are placed very neat. When installing the furnace, a new exhaust pipe and fresh air pipe are needed to add from garage to outside. This part is hard as I expect the new pipes are as less visible as possible. Thanks for Jameel, Ryan and Meta’s great job, the new pipes are placed very beautiful. I am absolutely satisfied with the installation finished. I would say this is a professional team!

I had a full replacement of an old gas furnace to a heat pump as well as replaced my hot water tank to a tankless. Matt and his team were very professional and tidy, there were a few technical issues that they resolved and have provided consistent care and attention to make sure everything is running properly. Matt's team also helped with finding all the rebates through the government portals. All in all, I couldn't be happier with Truth Plumbing.

Matt did an assessment of my residence and prepared excellent estimates. He was very throughout full, very patient, and professional. He took the extra step of making sure everything was explained and was never tired to answer the endless questions I kept asking. The company name reflects the nature of the team!