Geek Squad

Customer service is the worst that I have ever seen. The technicians lie about the problems of my laptop and charge me when I have a warranty. Never go to them for any devices’ issues.

Do not waste your money on Geek Squad unless the value of your item is more than $2.000. I used to have this feature for my laptops. One of them broke for the first time since 2019. I dropped it off for repairs, 2 weeks later the response is “ it is too costly to repair “ it also states on the work order that “customer denied repair” which I have not.!They have given me the amount of my laptop but over 1 year, I almost paid the equal amount of that money to Geek Squad anyways :) I spoke to couple of managers at Best Buy and they also agreed that it doesn’t make sense to get Geek Squad insurance. I can’t get my laptop back which I could easily get it fixed for $200.. Little disappointed but ohh well, I guess it is what it is. No more Geek Squad for this guy.

Don't ever bother getting this service.. once required it apparently does not work!!!I have been battling them for over a month for a tv that had extended warranty And geek sqaud protection .. it is a very crooked service that weasels it's way out of doing the service they promise when you pay !!

I can't believe that they actually thought that they could get away with ransom. Their own employees know that they're shysters! Word needs to get out regarding their tactics and behavior.

NOT even a star!!!The customer service is really unprofessional, and they try to escape from there promises to fix the divice without charge and after 4 years paying for nothing. DO Not waist you're money.

Terrible customer service. Everyone do yourself a favour do not get yourself a headache in dealing with these terrible individuals that call themselves professionals. They charge you for home assessment and they don't even have anyone who can actually do the job that you need done. Yet the product is from best buy and services/installation by geek squad. Whole management and staff needs to be replaced

Some of the worst customer service I have EVER received. And just because they couldn't find my warranty, I had to make a phone call and sat alone for 20 mins on a cubicle just to do something THEY THEMSELVES COULD HAVE DONE in 2 minutes. This is UNACCEPTABLE!

The people are well behaved and soft spoken. Mannerisms is not a problem. Problem is they charged me $100 to diagnose the problem with my laptop and of course I was informed that I would be charged. That's fine. However, they were not able to precisely diagnose what's wrong and later also said even if it was diagnosed, they can't reapair it as my laptop is 2014 model . They knew the laptop is old when they took it it. They could have Informed me before . Please done waste your precious time, money and energy going there.

Don’t expect any service once you have paid for subscription. Something fishy with bestbuy because they promote them.