Greiche & Scaff Centre Laval

Don’t waste your time or your money at this poorly managed shop.Not only do they charge excessive prices for their services and cheap quality products but they overall lack good customer service skills.People are arrogant and on their phones most of the time.I’d like to add that the shop’s director M. Eli, called me the day after my appointment and left me a message saying that I am banned from the store because I wrote a bad review on my experience in the store..Big waste of energy and especially of time!

The best eye care team ever

I got served by Emile who’s the regional director of Greiche & Scaff.He’s the best in the game. I’ve never been served like this in my life. AMAZING!! I went in with broken glasses and he was so kind to fix my glasses on the spot! Great store, great service. Recommend 100% thank you!

Before buying a $ 600-pair of glasses for my son, I thought Greiche & Scaff was a good name! The glasses should b under guarantee for one year! Eight months after my purchase, my son has a a soccer ball in the face and the frame broke. We went to the store to get a new frame and the lady who claimed to be a technician had a hard time trying to take the lenses of the frame and asked for my help!!!!! They told us that no frames that match the lenses are available in the store and they can glue the frame till the manager sees what he can do for us on Tuesday!! I will have to send my son to school two days without glasses!!! Very disappointed and will never go back to Greiche and Scaff!!!! Vive Costco!!!! By the way, the ladies in the store accused me of being disrespectful when I said that Greiche and Scaff had a problem of professionalism!

I had my eye test done here about a month ago and subsequently bought my glasses. I just picked up my glasses and I'm very happy with my purchase.Now, time has passed and in hindsight, bad place to buy. After 1 year my lenses were all scratched...I had paid to have them scratch resistant. I'm not sure if I got what I paid for. I am due to buy new glasses but will buy elsewhere.

Crooks, I mention I am member of ASEQ which would give me a 100$ rebate on the bill, but give me glasses not on promotions and say insurances will cover that extra 100$, which did not happen. I even paid more, glasses don't include anything. Go anywhere else, will be cheaper and better service.

I did my exam today and the staff was very friendly helpful and nice they give me the best service when I’ve chose my glasses, I will come back for sure and bring my friends

Alright let me grill the salesman there named Toufik. He was very aggressive and was pushing me into buying as fast as possible without letting me think too much. When i told him I'd think about it he immediately changed attitude. When i asked him to give me the model of the glasses he recommended me to buy he said no and that i should just trust him. (He did that so I can't lookup reviews or end up buying online) And on my way out he didn't even want to give me the prescription that the doctor gave me after my eye exam. I had to ask twice! He did that so I need to come back and buy from there. I will never go there again even if their glasses were free.Finally I want to note that the doctor that did my eye exam was very sweet and did a great job.

I don't understand the bad reviews as I have come here for the third time now and have not had any problems. I come back here to get my eye exam as they always find an appointment (even the day of) which is much earlier than many other optometrists I have been to. Although I cannot say that the doctor seen is extremely kind or special in some way, I have had no issues and they did the exams very well. The service at the front for me has been impeccable and I hope it continues to stay this way!