SunScape Tanning Studios

UPDATE: After cancelling in January (e-mailing and calling a number of times) I am still being charged in March. They continue to act fraudulently and unethically.ORIGINAL: I recommend using a different salon company (even if it's a bit further away). The customer service is non-existent - don't sign a contract here without reading it because the employees will tell you one thing and then sign you up for another (and then take 0 accountability).NEVER use their pause subscription agreement" it is a scam. I had decided to cancel my subscription after a year but the person at the desk suggested I just pause the membership (mentioning you can pause for a year) until I decide to come back. I said sure and then to my surprise the next month it went right back to full price. I asked to be refunded to clear things up (which should be simple) but they refused.I was hoping that they would put a higher value on someone who had been a customer with them for almost 2 years but they don't / won't give you the time of day."

Spacious beds and friendly professional staff. Really appreciated how knowledgeable Jessica was regarding their product line. She was able to recommend an after tanning lotion that was just perfect for me. I will definitely be returning for future sessions and to pick up some more of that lotion

They recently remodeled the inside which is a great improvement from the previous salon! Some of the beds need some TLC (very scratched up glass on some of the older beds) but other than that I have no major complaints! Friendly receptionists, and very clean space! I just wish they would offer a minutes program rather than a pay per session as I only tan for 4-6 minutes at a time!

This place does not even deserve a one star. Cancelling your membership is a total scam, it is only allowed IN PERSON, the last week of the month. I went in to cancel and was talked into trying the red light service while giving a verbal to cancel my tanning. Recently checking my credit card I have been being billed for the last 6 mos for tanning and because I didn’t sign something they won’t honour that or CANCEL OVER THE PHONE! When asking for the managers name I was told they could not give it out and I had to come in on a certain day to see her!! TOTAL SCAM!

Do NOT sign up with SunScape. If you ever try to cancel your membership it will be a pain. I signed up summer 2020 for their promo and understood the terms that I had to pay in full until December 1, 2020. I ended up moving four hours away October 1, 2020. In September 2020 I went into the salon and told the girl at the desk I was moving, and asked to cancel my membership once I fulfilled my part of the promo contract. She said I couldn’t cancel that far in advance, but that I had to cancel in person. Kind of hard to cancel in person if you’ve moved and still have two months left in your contract and they won’t let you cancel more than 30 days in advance. This has got to be the most ridiculous and worst customer service ever. I ended up being charged for December 2020 and January 2021 off of my credit card. In January 2021 I emailed them and asked them to cancel my membership because I had moved, and I had not used their salon since September 2020. Now in July 2021, after not receiving any sort of call or email from them they are threatening to send me to collections for not paying. And their customer service person who I emailed said they would give me a “one time courtesy” if I paid $357. What a joke of a business. I haven’t been into their studio in TEN months and I paid for four months that I didn’t use the studio (while I lived in another town hours away). This is the most unethical, ruthless business I have ever come across. I had no issues canceling my gym membership but Sunscape? They want an arm and a leg. I would have never signed up with them if I knew this was the nightmare I’d have to deal with. Now they want to send me to collections and wreck my credit? Get out of here. I will be reporting this business to the BBB. This is unethical on every level.

I've been a customer at this location for many many moons and have always received the best customer service! For the past while I always seem to come in for a tan when Jessica is working. She has my account pulled up before I even set foot in the salon and knows exactly what beds I like to tan in. She has recommended the Beauty Angel to me after I had some stitches and a scar on my face and it has helped immensely (something both her and I have noticed)! It is so nice to be welcomed into such a warm place of business and I would never go anywhere else! Thank you Jessica for the amazing customer service!!

Read reviews online before using this chain - they’re very misleading and the word scam comes up a lot for good reason. Don’t sign anything here.

This place shady from my first interactions with them.... totally unprofessional staff, out right lied and told me false info to get me to sign up but as soon as they got the first payment (witch was 50% more $ then they claimed it would be) they won't ever answer any problems just get ignored, over and over... the staff are sketchy and NOT in the a good way! Im ashamed I recommend them to a friend

I love coming for a tan! My favourite front desk person is Paria, she sold me my tanning package. She is the sweetest most bubbly person that works there. I am always greeted with a warm smile from her and she is always friendly and knowledgeable.

They did something horrible to me with providing false information to get me sign a membership contract. No answer to my complain about wrong info . start emailing me and calling and harassing me.I would never ever recommend them. ( I was a client since 2015)So sad and disappointing...Don't trust their staff with providing any membership info