Polo Ralph Lauren Factory Store

Zero customer service.i highly recommend not to buy anything from this store.purchased hoodie and wanted to return within 24 hours but was rejected bcoz the only reason Tag was off from the hoodie.and the attitude was very bad when I went for returns.I usually wear ralph clothes but will not step into the store next time.

Be weary of their prices: We we’re looking at PJ sets, the original tag said $100 and they had stuck a $135 sticker on top and we’re offering 25% off LOL crooks

Dhruv helped me a lot to solve my issue and experienced a very good costumer service.

They give you a sense of having great discount even though the price was already increased before the discount. So you only save a bit of money compared to regular price.

Nikita was amazing! Great customer service, professional & very efficient. Nikita went out of her way to send me the garment I requested. Leaving a pleased customer! Well done.

Get your story straight before customer ask for explanation.I was here yesterday with my parents and purchased three pants for my mom. They fitted her very well. She was very happy until she found out the original price was much lower. I thought it could be just a price change from recent crazy inflation.We came back to Tsawwassen Mills to shop for other items. We hopped in Polo Ralph Lauren just want to check on other items. Then I grabbed a store manager (a lady) and asked her about the price tags on these pants. She said if we bring the items and receipt back she can do a price adjustment for me. We drove 20 minutes back home to grab these pants and receipt then another 20 minutes back to the shop.When I brought these pants and receipt to the counter, the cashier didn't know what to do. Another Asian guy employee came over to take over, then he tells me: you shouldn't peel off the price tag, also the price increase is from the inflation. I said: well the other manager said she could help with price adjustment. I want to talk to her. He says: I'm the manager here, I sent her to break, if you want to talk to her, it will take about an hour. I said: no problem I will come back in an hour. He text messaged the lady.Then the lady came over to the counter. When she saw the pants on the counter, she says: oh, these pants are from US, so the price underneath are US prices, the price tag on top is the Canadian price. We can't give you price adjustment in this case.My mom and I laughed with our heads Shaked. I said: well, I'm just here for 5 minutes and already received two different sayings about the price tag. Put yourself in my shoes, how do you feel as a customer? This really makes your brand look bad.We just left with the pants and did not ask for anything else. The only thing I want to give them is this review. I hope they as a store and brand together, can get their story straight before being questioned by the other customers.

Went to this location of the store for the first time. It's my favorite store to do Christmas shopping, they always have something for everyone. I didn't interact too much with the staff so can't speak much about store friendliness. The store was organized and didn't disappoint me.

Kids options are not available at this location. Not many options for adults. Employees are not friendly and kind of letting shoppers feeling pressure (based on my personal experience). Located near food court. Credit cards are accepted. Overall experience is not good.

I love the Ralph and designs very much.Prices in Vancouver is a little higher compared to The States in my opinion.

Asian lady that was there yesterday around 6pm needs to learn some customer skills. She freakin ruined my and my friend's mood. Not letting us touch the clothes and according to her we should just go and stand there and call the associate for any size and color. Seriously mam, if you really want that way please shut down the store then nodbody will come and unfold your clothes and then you don't have to work on folding the garments as well.Simple as that. I have no option to posting this review with zero star otherwise I won't give you even one star.I will never be returning to this store.