The Ritz-Carlton, Toronto

This hotel was much more than I had hoped for. I booked this hotel with my family of four to seize the exciting city of Toronto and overall have a great time, at first it was more so for the activities we would have during the day but this hotel made this stay better than my thoughts have told me! When we walked in we were greeted with friendly staff that wore constant smiles on their faces. One of the staff came right away to socialize with my children and slapped a smile right on their faces! The check in process was easy and went by like a breeze. When we opened our room for the first time it felt as if we found gold in a chest!We ran down to get a glimpse of the pool, which turned into an hour long of water fun. While we all took a soak in the large hot tub a very kind waiter from the Ritz cafe named Harsh brought us a free box of macaroons. Later we went to go eat and once we returned my children immediately noticed the warm cookies and chilled champagne brough by the very kind lady that checked us in named Elizabeth. We fell right asleep in the ever so comfy beds and had some very good rest! %100 recommend to anyone staying in Toronto!

My Fiancé and I had SUCH an amazing experience at the Ritz-Carlton Toronto this past weekend. From the moment we arrived, we were greeted by their friendly staff at the front of the building and the check-in experience was so smooth. Special shoutout goes to Yuya at the Front Desk and Carlo at Concierge for being extremely welcoming, offering endless suggestions for dinner spots based on our interests, and ensuring we had everything we needed for the duration of our stay.The ambience of the main lobby is gorgeous and smells great! The rooms are also beautiful and the bed we had was so cozy - we booked a King Deluxe room. The team also sent up a birthday treat for my Fiancé which we thought was so thoughtful and sweet.In addition, we also booked massages and the spa experience was also amazing. There are so many amenities available to compliment your spa treatment like the steam room, lounge, pool, jacuzzi, and snacks to name a few. The staff there are also so kind and our RMTs, Raphael and Natalie gave us the best Swedish/Aromatherapy massages.We will definitely be staying at The Ritz again in the future! Everything was also within walking distance so we had no worries about going out to quickly grab anything if we needed to. Lots of restaurants and attractions nearby as well for those who are visiting from out of the City.

5 stars all the way - wasn't expecting to be blown away but everyone here is phenomenal. The Club level is 100% the way to go and the staff there took great care of my family. Highly highly recommend.

The streets the hotel is surrounded by is dirty filled with homeless and under construction. the service was nice but i asked for privacy and they gave none. THe only thing nice about the room was the bathroom. The room itself was super small and inconvenient. No walking space. Not worth the money. Wasted thousands for something i was expecting to be way better.

staying at the Hotel and it was an awesome experience. From the moment I checked in, the staff were friendly and accommodating and the room was comfortable and inviting. Overall, it was a great experience and I would highly recommend this hotel to anyone looking for a great stay in the city.

Sweet hotel with nice location. Our room was on the highest floor and it was no problem, despite there is no elevator, so you have to climb some stairs . I am sure, we will come back to this hotel, it is a highly recommended place in Budapest. The reception was super friendly, and helpful. I had a lot of question about programs , and they helped me. It is very professional. The cleanliness was also great. Only the breakfast should be better, but it was good too.

Update: Downgrading my rating from 4 to 3 as the manager Mr. Lukas who wanted to talk to me never called me and I do not appreciate it when businesses portray as if they care about customer concerns on public portals but never actually act on them.Our family recently had the pleasure of staying at the Ritz Carlton Toronto during our trip to Canada. As first-time guests of the esteemed Ritz brand, we were excited to experience their legendary hospitality and service. We were not disappointed.From the moment we arrived, the front desk staff and guest relations team were exceptionally friendly and attentive. They went above and beyond to ensure our two-year-old was happy and entertained. All our requests were met with prompt efficiency, from providing milk and cookies for our son to arranging birthday sweets and balloons for my wife's special day. The personalized interactions with the staff, who addressed us by name, made our stay feel genuinely warm and special.However, an unfortunate incident occurred during our departure. A few hours after checking out and driving away, we received a call from the hotel informing us that the valet had forgotten to return our key after placing our luggage in the car. They assured us their loss prevention team would contact us soon to rectify the situation. Disappointingly, we did not receive the promised call, prompting us to reach out to the hotel ourselves two days later.Our conversation with the loss prevention employee was regrettably unpleasant. The staff member was unprofessional, rude, and even mistook me for a hotel employee. We had to endure a needless and frustrating interrogation, only to be told we would have to pay for shipping to return the key – a problem that was not our fault.Thankfully, the manager was more understanding and ultimately resolved the issue. If not for this negative experience, our stay at the Ritz Carlton Toronto would have been a resounding five stars. Nevertheless, we rate the hotel four stars for their overall superb service, with the hope that this feedback will lead to improvements in their loss prevention team's communication and professionalism.

This is an amazing hotel. My wife and I spent a precious few days at this hotel a number of years ago, and we were not disappointed. Definitely up to the Ritz standard, in terms of room quality and overall service. It was the heat of summer, and we were there primarily to visit the Toronto Islands, to which we had never been. The Ritz is in the heart of downtown in the Entertainment District, so the location is prime, and walking distance to shops, restaurants, and special events. It is pricey, as would be expected with the Ritz brand in a major metropolitan area. Would recommend if you have the budget, as it is certainly one of the very nicest hotels in the city of Toronto.

Really impeccable service and staff. Really enjoyed the mixology class and dinner at TOCA. Our room and room service was really lovely. The gentleman who brought us our breakfast was so kind and friendly. He also paid great attention to every detail.

Our stay at the hotel was absolutely fabulous. It was our first time staying at the property- the pampering and luxury was incomparable. Elizabeth at the front desk made our stay extra special and we cannot thank her enough! The staff was amazing overall. Girls weekend has been a success!