Les Glaceurs

Best cupcakes! I love all the flavors. This time went for red velvet and caramel sweet and salty. Beautiful presentation, great taste! Great service too!

I ordered a 12-15 people cake, but the cake was small af! For $75, total 100 in delivery. Ontop of that, the delivery guy left the cake in the porch with little information on the cake. I know a big cake. But this cake is not for 12-15 people. I would not recommend deliveries from them and if you wish to order big cakes, make sure you order on site. Is this Bakery in Plateau recommended, definitely not. Look for someone else!

I can only describe my experience. I ordered their 6 cupcake birthday box to have delivered to a friend who lived nearby. I was asked to select a morning or afternoon delivery slot. I selected morning. They charged me $20 just for delivery. They sent out the delivery in the afternoon. They use some driver app called Eva. The driver “seemingly” left the box of cupcakes outside the door!! Needless to say, my friend never found any cupcakes. I emailed Les Glaceurs explaining the situation. They never bothered to even respond. After spending $50 to send a friend some cupcakes for their birthday they could have at least acknowledged my email. Avoid!!!!

Was really looking forward to this place , friendly staff , place was super clean , 2 sizes of cupcakes ( Regular and Mini ) I was disappointed that you are not able to pick the flavours of the cupcakes , it comes in a refrigerated box of mix 12 for 19$ , some cupcakes were delicious and others you can taste the freezer burn .

Hands down the best cupcakes I've had. They're fresh, delicious, clearly made with quality ingredients and well worth the price. Ordering online was super easy and nice, I was able to order and pay ahead of time, then simply walk in and receive my order. Super easy and painless experience, and if I happened to live nearby I'd probably gain a lot of weight from visiting too often.

Very beautiful cupcakes and cute shop. The cake was really moist but the entire cupcake was a bit too sweet. Each cupcake is also quite pricey at $4.25 so I did expect more balance. A four star just to be fair because many people do like really sweet foods.

Ordered a 12 cupcakes birthday box. The only thing I can picture is they use half fresh and half frozen. Could see frost burn on various cakes. Some where difficult to swallow.... so not the experience I was looking for.

Terrible service. I have ordered from this store in previous years and didn't have a problem, this time I have placed an order for a cake for my daughters birthday. Because it was more convenient for me to get the it delivered to my home I paid the $14 extra for the service. When I placed the order the delivery timeframe said between 8 am and 5pm. The day of the delivery I get a notification at noon that my order was ready and would be delivered soon. Around 4 pm I called the store to make sure that they will deliver the cake on time, nobody picked the phone, I tried all branches all evening as well as my husband, at the same time I was sending emails to know what time they will come as we were supposed to leave for the party. Nobody contacted me during this time or answered my email. We waited until 9PM!!! and nobody showed up or called. Then we just left for our family party without a cake!!! needles to say the surprised was spoiled. Around 10PM one person calls my husband and says that they will be at our home in 5min!. We obviously told him that we didn't want the product anymore as it was late and no within the timeframe promised when I placed the order.After that I have made several attempts to contact the company by phone and email, AND NO ONE ANSWERS!. I was so fed up that I went to the branch located downtown to ask for my refund, and surprisingly the clerk told me that she cannot do anything for me because my cake was made in the Plateau branch and they do not have the same system! This is really unacceptable and don't have any words to describe how bad I feel as a customer. Until today 14-11-2021 nobody got in touch with me to apologize and to refund my money.The clerk told me also that their deliveries are made by a third party company, Les Glaceurs be aware that that those people are going to ruin the name of you store like this. I have waited enough now and I am disputing the charges with the bank.

Cupcakes are too sweet but was moist soo they did seem fresh.However they have very poor service. Whoever was at the front was super unhelpful and unfriendly.... couldn't even get a hi or smile from her. Total turnoff