Thunderbird Animal Hospital

When I last took our cat Mindy to vet for annual shots I was asked by admin. person what shots did I want - I said I didn't know you have her info. and visits on file. Admin. said there is nothing in her file. Probably lost - told me they have new staff due to Covid. I replied you need to stop using Covid and new staff as an excuse that was 2 years ago. Won't be back - went back to original vet.

Excellent staff!! The girls at front desk are cheerful and very helpful. The office is a busy one, however run with exceptional efficiency. My fur babies are well looked after.

My experience here was alright, wish it could be better. The reception isn't really friendly, dont think they are animal lovers. The vet is a male ( forgot his name). My dog was really afraid being on the metal table, and he didn't even take time trying to bond or make my dog feel comfortable. I don't think my dog likes it there, and I just don't feel the care of their services. Prob won't go there again.

I’ve heard terrible things about this vet clinic. They are in the business for all the wrong reasons and are only focused on making money and not the well being of animals. Someone brought a cat in that was hit by a car (the cat did not belong to them) and they refused to even see the badly injured cat without eventual payment. Shame on you Thunderbird animal hospital. I truly hope you reconsider how you run your business as these actions are unacceptable and outright immoral. Everyone should be aware of this and don’t bring an injured animal in for emergency service unless you want to waste your time.

Without going into details, our cat developed an issue, for which we tried to find help in different places. First, got referral to a fancy clinic from our previous vet. They charged a few hundred dollars for a consultation and suggested further tests for a few thousand dollars just to be comfortable to proceed with a surgery, which would be even more money, so total bill would be ~10k. We kept asking around for a second opinion, and ended up here. The doctor suggested a shot of antibiotics — two months later our cat felt much better, and we had her get another shot. Now, about 6 month since then that issue is 90% gone. So happy we found this place.

The other day a friend of mine found a cat on the side of the road who had been hit by a car in Langley. She reached out to Thunderbird Animal Clinic because the cat was still alive and needed immediate help and they were close by, but they refused to care for the cat unless she paid upfront. This wasn’t her cat, she just found it hit by the side of the road and it was still alive and the veterinarians office refused to take it unless somebody paid upfront. To me this is gross negligence and it shows they are only concerned for the greed of money and not at all about helping this poor animal. Thank goodness another emergency animal clinic in Langley took the kitty in and great news it survived. But Thunderbird Animal Clinic didn’t seem to care if it lived or died, all they wanted was money. An animal was suffering and in distress but their main goal was payment. That’s just so gross.

Our poor kitty needed a quick tail tip amputation after getting her tail caught in a door. I called first thing in the morning and even though she had never been there before, they got her not even 2 hours after. They were awesome and the price was way less than I was expecting to pay. We now have a new vet!

They were right in town and Dr. Singh was so gentle with my dogs. They are both rescues and didn’t snap at all! He is also very thorough and got back to me with my dogs blood work right away! I will be taking them there again ❤️. Here are my happy dogs!

A special thanks to Sydney. I not only appreciate the attention and care she gave to Stella, but her comfort & patience towards me speaks volumes. Thank you Sydney.Stella & her Mom

This was several years ago, but I feel it is still relevant and an experience that should be shared after having friends lose animals because of mistreatment at this clinic and now hearing that they turned away an injured cat because of money.My pup was seizing on the table in front of the vet after we brought her in on an emergency call, myself and my family were sobbing and terrified, and what was the vet worried about? Money. He sedated her and then wouldn't put her down until I had the funds to cover a $400 vet bill. When I said I didn't have it right then, explaining that I was a single mum and had just started a new job, he threatened to call the SPCA and report me and make her suffer even longer waiting for an answer on who was paying. He was very clear about this and said it more than once.I was lucky and was able to borrow the money within 20 min, but my poor pooch had to suffer longer than she should have had to before being euthanized.Honestly, I'm still scarred from this years later as are my now-grown sons who had to witness it as children.Will never go back.