Andaz Ottawa Byward Market - a Concept by Hyatt

Gonna pass for another brand next time and this is NOT a 4* and NOT luxurious.What hotel doesn’t put fitted sheets on their beds. They just place flats on top of mattress toppers?Bathrooms have no fans?Furniture is chipped and tabletops are faded and cushions have pills from being washed?We had to reset our keys twice as they kept failing.Parked at a parking garage a couple blocks down as the lot next to the hotel has no protection from the people off the street and at $35/day I would expect better. The garage is $17/day.They gym has dumbbells and cardio machines so pretty bare bones.

What a disappointment :/I did not have the housekeeping done AT ALL during my 4-day stay. After it did not happen the first day, I asked about it, then it again did not happen the 2nd day again, so I asked about it again and explicitly asked the morning of my third day as I was leaving the hotel for the day to have it done, but again nothing!?WiFi internet service is horrendously poor. Not only is it very slow, but it literally keeps asking for the user to relog in every few minutes, making it super annoying to use.During at least 2 of the days, there were major issues with the elevators, i.e., 2 out of the 3 would not work, so it would take 10+ min to get in or out of the room.The location of the hotel is good, and the rooms are well appointed, but are getting up in age...

This was honestly a delight stay. One of the best we’ve been to in a very long time. The customer service was incredible, accommodation was also very good. Our room wasn’t ready when got in for check-in and the accommodated us to a deluxe room right away. They provide a free crib for our 5 month old baby. The hotel is nearby many places and feels very safe. The room was clean and had everything we needed.Special mention to Qivvzah, she was very welcoming at the front desk and joyful, made the stay even better!Thank you for the wonderful experience!

Worst customer service I’ve ever experienced.They charged me an additional $450 after I already paid through a third party booking provider l. When I checked in the girl at the front desk I double checked I wouldn’t be charged again for this and the credit card on file was simply for a security deposit. They insisted it was fine and then later charged me. Extremely unhelpful staff when I try and call for help to sort it out. Managers won’t return my calls or messages. Never staying here again, not worth the hassle or money.

I can't say enough about this hotel. From the wonderful rooms with a view, to the service out of this world... I love staying here. This time my special recognition is for Amanda Kirchhof and the housekeeping team, that saved an element that I forgot at the hotel. Not only they respect the guests' privacy, have wonderful rooms and service, but they are also the best problem solvers as I have never experienced staying at a hotel. Congrats!

Well located (but lots of homeless people in the morning or late night in the area, so always be careful!), quiet room with a modern interior design, and complementary snacks. These were what I liked about the hotel.“Room with a view” gets you higher floor but with a construction view. I experienced two ends of spectrum in terms of service quality during my stay. When everything goes well, they are chill and kind. When things go wrong, there is no sense of accommodation, flexibility or urgency. I would NOT recommend this place for any business-related travel.

I stayed for 2 nights and my room was not cleaned during the day (bed, towels, garbage, etc). I was staying alone in the room for business so I certainly didn't have a significant mess. Someone did enter and replenish the chips and chocolate. Isn't this a baseline expectation of a hotel? When I mentioned this to the front desk, they seemed unsurprised, and said sometimes short stay rooms are not cleaned daily. They offered someone to come and change the towels and empty the garbage. I paid $250/night for an upgraded room and I received $10 in housekeeping compensation. It is an aesthetically pleasing hotel but I was shocked at their lack of care towards this basic amenity. There were also loud parties in rooms down the hall that were audible from my room - I did not make a fuss about this as they did provide ear plugs and I'm a deep sleeper. I expected more from a 4 star hotel and would not stay here again.

Don't forget to use HoteITully.ᴄᴏm when booking a hotel. This website will compare hundreds of booking web sites and typically will have rates much cheaper than others! Thank me later! This hotel is one of the highest rated in the area. I've been staying here for a long time. If you stay for a few nights you for sure will love it I'm sure!Great places to stay and enjoy a fun cocktail in their rooftop bar. Stay for a weekend business trip and had a wonderful time eating at the restaurant and the rooftop. As well as the service staff are wonderful and very accommodating.

The best place to stay in Ottawa with a mesmerizing view. Enjoyed the sunset to sunrise from the corner room with a parliament hill view. In terms of service it could not be better. On the top it is a pet friendly boutique. I went with my dog and they were so welcoming and caring.

Comfortable hotel in the market with comfortable beds and nice views. A nice restaurant that is expectedly a bit pricey and a cool rooftop lounge. Beds are comfortable but I found the pillows too soft. Staff were excellent and all in all I would stay again!