Avis Car Rental

Rented a jeep Grand Cherokee at this location for work and as I was filling it up with gas to return it the pump kept shutting off. I assumed the tank was full and returned the vehicle. The next day I incurred an almost $40 charge for 12L of fuel they say they had to use to fill the truck. When I called to inquire the manager at the location proceeded to tell me that SOME Jeeps have gas tanks that shut the pump off when it's not actually full, and maybe that was the issue here but it was a brand new truck and should not have been. Throughout the conversation the manager was condescending and rude and kept telling me how far I drove and how much gas that would've taken to return to full. At NO TIME in the conversation did he offer an alternative to paying the $3/L that they charged me considering they know these vehicles sometime have this issue. The service was awful, his tone was awful and going forward I will rent from other providers in that airport and avoid Avis.

Charged me 600 dollars on a 180 dollar rental from Edmonton. Great thing I check my statements but Nobody answers the phones to get an answer. just go to the next counter, it's not worth these types of surprises.

Rented a pickup truck and got in. As I was pulling out of the lot I noticed the driver side mirror was shattered. Pulled back into the spot and asked for another truck at the counter. Got another truck (the inspection mentioned a chipped windshield in two places) and noticed that there was a large crack in it. At this point I was tired and just wanted to get out of there so I left with the truck. I don't know the laws in Canada, but in the States you can get ticketed for having a cracked windshield. Not to mention many companies will not let you on their property with a cracked windshield. It seems like a company should not be renting a vehicle not roadworthy...

DONT BOOK FROM HERE, they will just mislead you and overcharge you. I booked a reservation with Expedia with very specific pick up and drop off times and a quoted price of $330. When I arrived at the airport kiosk they said that the pick up and drop off times differed to my reservation and the price would be $410 (Even though I showed them my reservation in the Expedia app) . I told them that was not acceptable and went back on to Expedia to book with another provided as all the other companies were cheaper than $410 for a similar rental. When the manager realized I was about to cancel he told me he would give me a grace period and that since they closed right as I would be dropping it off that I would not be charged the extra money. He printed me off a rental receipt that stated $330, but yet when I received the invoice in my email I was charged $410. I would not have gone forward with the rental at that price and he knew that, so he said whatever he could to make sure that I kept my booking. When I received this invoice, I called the kiosk to have it corrected and have not heard back (of course) I book rental cars on a weekly basis and will NEVER book from Avis again thanks to this substandard level of customer service!

Rude, customer service terrible, currently really in need of a vechile but couldn’t even explain to “nope guy” cause car rental’s apparently only take credit..

The staff is always great to deal with and surprisingly remembers everyone's names. They always have worked with me when picking up or dropping of early or late as required.

Rented a car to go to Edmonton, no mention that it's just 200 kilometers a day and 20 cents a Klick after. What a rip-off. At least they voided the contract before I was robbed

Bad experience, my car had engine trouble on the last day on the way to the airport. I had to call a taxi and left the car 50 km south of Fort McMurray. Avis still billed me the full amount on the rental agreement, and after repeated phone calls from me they would not do anything about it.Update: After posing this, they refunded 14% of the week long rental.

I booked a reservation for a vehicle, it was my only way to travel to Edmonton that day. They promised me they would stay open a little later for me to pick up the car cause they knew I would be running late. Long story short they were not opened cost me a job. And a heck of a lot of money for other means of transport the next day.I was only late 20 minutes.DO NOT DEPEND ON THERE EMPTY PROMISES.