Mackie Moving Systems Nova Scotia

This was the second move I did with this company. The first one was a move-in from an international move (I had no choice in using them), but on my second move within Atlantic Canada, I had Mackie pack, move and store my home items (4 bedroom home). I paid for climate controlled storage and extra handling to move these items into that storage, and then back out of storage, delivering all to my home. After four months, my items were delivered. It was obvious my items were never removed from the original truck and that my home items had remained on the trailer in an outdoor environment the entire (summer) time. There had been a leak in the truck where rain water must have gotten in, and there was black mold growing on rugs, boxes and other personal items (aside from multiple broken boxes) – all of which I documented with photos before removing from the truck. The crew was very apologetic, but after the move-in, I confronted their management (in writing) about why did I pay for climate controlled storage (and extra handling costs) when my items were not cared for in that way. All I asked for was, what was fair: I requested they remove the charge for climate controlled storage, as well as the extra handling charge. I never got a formal answer or admittance to the mishandling. The local team never contacted me, but their corporate office settled by sending me a minor check for the “mischarge” of $1000. (-which was still under the value of what I paid for.) Very disappointed and sad that they did not do what was right. Very unethical to charge a customer for climate controlled storage and not do that, especially of personal art, antiques and entire home goods. If you use this company, do not trust what they say, and go and see your items in the storage for which you are paying. I learned a very valuable lesson.

The easiest part of my move and smartest. They quoted my move and held the price. They were able to pick up from my storage locker. They shipped my furniture from Ontario to Nova Scotia. They were on time and very punctual. We received our contents with no damage. Easily the best decision I did was to choose this company to help with our big move.

If you want stuff broken and missing, get Mackies! If you want to work in the most toxic work environment where people attack people then get hired back, work for mackies! In the past year they have went downhill fast.

I am absolutely disgusted with how our move went. If you are thinking of going with Mackie I would suggest getting other quotes and comparing. I had two other quotes completed that estimated our weight almost exactly. Mackie underestimated us by approximately 1800 lbs and stated on the quote that the price was guaranteed not to exceed the quoted amount, so obviously we went with them.Anyways much to our surprise they got all of our stuff on the truck and then called me saying I had to pay more because it was so much over the quoted amount. They stated that we added things since the quote and listed things that were present during the quote. They then proceeded to threatening to take our stuff off the truck and put in storage at our expense until we agreed to pay. After many frustrating words and no sympathy with customer service we had to end up eating the bill for their mistake.We have many moves in our future and Mackie moving systems will not be a part of them. They made our moving experience absolutely terrible.**All the employees in the office were to blame and were terrible to deal with. The guys that came to the house to pack the truck were great.

This company rips you off. They sent too small truck, inexperienced staff which ended up taking 3 times the time to move but charged the normal rate. They damaged my new house and didn’t respond to my claim. Some employees just stood around and didn’t work. They didn’t assemble all my furniture. Cords and plugs and smaller pieces are missing. They forgot to move my lawnmower and garden bench which the new owners of my old house wouldn’t give back and Mackie’s took no responsibility for it. Avoid this company st all cost! They will rip you off.

Just in case anyone out there is considering a move, DONT use Mackie Moving Systems. Almost a year ago

They were supposed to deliver a new Samsung Range, their lack of customer service, and horrible communication lost the sale for Samsung, as I finally canceled the entire order due to Mackie Moving Services

Terrible, I would give zero stars if that was possible. First problem is they didn't show up on the day I was told they'd be there to deliver my fridge. They blamed it on Home Depot. On the delivery day they rolled the fridge through my yard on a dolly and tore up the grass as the ground was very wet. Then they busted up the door frame trying to get the fridge into the house. I was assured that someone would contact me to fix the door but after several follow-up phone calls I'm being ignored. Stay as far away as possible. I plan on posting this negative review everywhere online so that I can warn others.

I used Mackie’s for a two-stage move and storage in between the two stages in August and October 2020. It was a horror-show. I have moved many times with smaller, local moving companies, and never had concerns. However, I needed a company that also provided storage, and sadly, chose Mackie’s. I would not recommend this company, and am telling everyone I know who is planning a move to avoid them. My main concerns:1. Missing boxes: At least 5 and more likely 10-12 of my boxes never made it to me. These boxes included irreplaceable family heirlooms. This happened because the movers at the front end failed to number/tag a number of my boxes.2. Disorganization: They were completely disorganized. It was chaotic on move-out day, with two of the movers taking boxes out to the truck at the same time as the third person was tagging boxes. I know that not all boxes were tagged because a. I received some of my boxes that had no tags and b. because all the tagged boxes arrived but I was missing a tonne of stuff (5-6 boxes is likely an underestimate of what I was missing but is all I claimed because I didn’t discover the extent of what was missing before the claim period ended).3. Unprofessionalism: I suspect that at least two of the boxes were purposely not tagged. They contained bottles of wine, and the tagger made several comments about the quality of the wine and how much he likes wine. Needless to say, I did not receive the boxes of wine.4. Unsafe for single women: The same employee asked me personal questions about my relationship status and made a pass at me, and a different employee who moved me into my isolated rural home asked if he could come by on a Friday night to pick up empty boxes.5. Horrible customer service: a. Despite the fact that their personnel can easily make mistakes and “forget” to tag boxes (or purposely not tag them if they want the items), the company staunchly refuses to reimburse me for the missing boxes because they weren’t accounted for on the “bingo sheet”. No amount of logic and explaining that I received some of my boxes that weren’t on the bingo sheet has helped. b. I received a box of art that wasn’t mine. Despite advising them of this numerous times, they made no attempt to retrieve the box or try and find its rightful owner.6. Breakage/handling of boxes: I packed my own boxes extremely well, and labeled all the fragile ones, including which side had to be up. The men moving the boxes ignored what I had written, actually threw fragile boxes around and transported boxes upside down. As a result, I had numerous boxes of broken pottery and china, a solid hardwood chair was cracked through, I had two broken lamps, and my TV was completely destroyed with big cracks across the screen. Thank goodness I purchased insurance! However, my insurance didn’t cover any of the broken pottery and china since I packed it myself.I will be lodging a complaint with the BBB.

After the 2nd visit for a quote, they give me a quote of $3100+Tax to move. When the Driver load my furniture he mentioned its even lighter than the quote, so should be cheaper. I was not be able to track shipment during the month, and the shipment got delayed after 1 month shipping. They end up giving me the invoice 3 days before my scheduled delivering. My final invoice is $4700. Told me its heavier that the quote, and the location I moved in needed to switch to smaller truck so it cost me $700 more. However the Driver is very friendly when I spoke to him to schedule the delivery date. Door to Door across country is also a plus. Just don't expect their quote to be correct, then probably you wouldn't be as disappointed like me.