Frank by Ostaco Windows & Doors

We recently had a new patio door and palladium window from Ostaco, purchased and installed by VanDolders in Collingwood. Can’t say enough about the quality of the installation and the repairs that they needed to do to prepare the opening. A bit concerned about Ostaco's quality control however. A couple of weeks after the install I noticed water dripping inside the house from the bottom of the window insert. I noticed a couple of gaps on the outside moulding so I called VanDolder, who were quick to respond. The installer who responded took off the inside moulding and commented that none of the screws holding the outside trim were tightened properly. In fact, one screw was even missing. Fairly simple fix and the door looks great but given Ostaco's obvious poor quality control we have fingers crossed that there are no unforeseen problems down the road.

This was my second time ordering windows and doors from Ostaco. I visited the showroom to visualize some of the door options late March, and placed my order the same day. Considering the supply chain challenges related to Covid, I have to congratulate the Ostaco team for delivering on time. As for the product quality, it didn't disappoint either. The Prism windows are beautiful, modern and gave a much cleaner look to my old Toronto house. Keep up the good work!

Frank by Ostaco is a leading manufacture in the window and door industry. With their extensive list of product offerings and customizable allowances, working with Frank is perfect for renovations and new construction builds. I love their windows and doors in my home!

What warranty... We had 5 windows replaced with Ostaco. Windows are great, however the outside paint around the windows have faded (Sandalwood colour gone)! Sales rep (Ken Macpherson ) visited, took pictures and responded 2 months later after repeated emails to both him & head office - nothing they can or will do about it. Our less expensive Northstar windows upstairs have not faded at all. Guess we need to replace rest of windows with Northstar!! :-( Thanks for your instructions to email [email protected]... which I did 3 days ago, and still have not had a response!!

My experience with Frank by Ostaco has been amazing so far. I was absolutely blown away by the fantastic customer service I received while ordering my windows! I called the number on their website looking for answers regarding the windows I wanted to order, and I was put in contact with a sales person who went above and beyond over the course of two weeks to answer all my questions (even the small; seemingly insignificant questions)!! Since I was still feeling unsure, I was invited to their showroom in Concord where I received more patience and explanations by a second employee of Frank (the original sales person was off the day I chose to go). My numerous questions were all answered and my mind was put at ease. Every employee I have dealt with from Frank has been immensely helpful and went above and beyond for me. I cannot thank Ken and Laura enough for all the time and patience they have shown me over the last couple weeks, and I will recommend Frank by Ostaco to anyone purchasing windows.

Very poor customer service and do not keep to their promised delivery dates.The website states their approach is to take care of their people so “you can rest assured that our customers are getting quality service and an exceptional finished product made by people who care”. There is NO QUALITY SERVICE.Our window and door package (6 windows, 2 doors and a patio door) was ordered by our general contractor (Taylor Lougheed) in April, and after 2 months (when they should have been delivered) he was informed that there were some delays due to supply issues. In July we were told that everything would arrive by August 16th. The doors did arrive July 27th followed by the windows on August 8th, but not the patio door. Each week for the next few weeks we were told “next week”, but next week came and no patio door arrived. We were told one week that the glass would be arriving and our door would be manufactured for delivery the following week. THAT DID NOT HAPPEN. It is now October and we have a 9’ gap which has been boarded up, and NO IDEA if, or even when, the patio door will arrive.SURELY A COMPANY OF OVER 35 YEARS STANDING SHOULD HAVE A BETTER IDEA OF TIMELINES AND NOT ISSUE FALSE PROMISES ON DELIVERY DATES.

Just installed their new Prism windows and they look great. Easy to install. The low profile, looks like an aluminium window, but at almost half the cost of aluminium, and they have better ratings. Would like to see more options for operation like a European tilt and turn system. Overall, great experience, highly recommend.

I purchased these doors 7 years ago with a 10 year warranty after 5 years the door started rotting all in the same spot. Ostaco came to inspect the doors and said they won’t be warrantied due to having snow resting against them? I’m sure glad they sell a product for the Canadian environment we live in. Great Job ostaco as a contractor I’ll be sure to share this news with the many other contractors I know in the business.Sent an email to ostaco over 2 weeks ago with no response. The customer service is a zero.1 year later with no response to the provided email from the owner. Stay away from this company.

I sit here in my half finished construction waiting for windows. It's mean over 6 months and I just received an update from our contractor less than 24 hours before the delivery date that was set in stone for weeks that the windows are not coming. Thanks Ostaco for leaving us in the dark this November you are such an outstanding company who communicates effectively, that's sarcasm by the way. This window saga is nothing but a comical series of blunders. Working with Ostaco has been a devastating experience.

Avoid Ostaco. We replaced all the windows in our house with their product. The windows are actually quite nice. We went with triple glazed casement. The cranks are under-sized for the weight of the window, so you need a lot of effort to open and close them. But they look nice and are doing their job.It’s the last details where they fail. Ostaco used a poorly designed system for the screens (think cheap and flimsy). If you take the screen out of the window, even a few times, you can expect the mounting pins to come off. That leaves a gap on one or more corners, which bugs find quickly. If the window is open and exposed to good gust of wind, the screen can pop out because the mounting system is so weak. I have a nice gouge in my hardwood floor where one landed on its corner.They tried many times to fix the problem screens. The catch is it can take months for the technician to show up; it’s at their pleasure and convenience, not yours. He tried three times at least to get the ones in the bedroom right. They were either too tight or too loose. The last set are so tight that I can barely pull them out, using extreme force. I leave them in permanently because they’re sure to break if I remove them.In her last email before she stopped responding, the service manager told me they’re done: it’s out of warranty, tough luck. Apparently it’s my fault that their screens are garbage and their technician can’t measure a screen properly.I’m actually easy to please. Supply a good quality product. Install it properly. If you make a mistake, fix it quickly on the first try. Ostaco is incapable of doing this. Even though the windows themselves are fine, I would never recommend this company because of their lousy screens and poor customer service.