West End YMCA

edit: As suggested in the reply I have sent another email to membership services. It is always an automated reply. As mentioned in my initial post, I have been reaching out to this email and trying the phone lines for years. Still attempting to reach an actual person.3 years ago I had $400 total worth of monthly charges billed to me and have tried in vain for years to reach anyone who can refund this. The issue began at this location and the only way I finally got my membership cancelled once and for all was to switch to the Cherry St location and have them cancel it. YMCA central doesn't answer their phones or reply to emails. I've tried talking to desk staff at individual locations and no one can connect me with someone who can look into this. As someone who was on disability having a subsidized gym fee was the only way I could afford it, and I was month after month billed the most expensive fee, and after I cancelled my member continued to get billed. I have track records for it all. I'm posting about this publicly everywhere I can now because it's my last idea for how to get in contact with someone who can deal with this.

I love how close this one is to me, the front desk is usually understaffed, they are very kind. The facility is very clean.My only concerns are the 3rd floor yoga room is directly under the weight room and during what are suppose to be relaxing classes we can hear really jarring barbell drops from upstairs. The weights are so aggressively dropped that Ive heard drywall falling down in the walls while in relaxing poses and am startled by this and am not relaxed anymore. They need to put up signs near the weights explaining not to drop the weights down.Otherwise wonderful experiences.

A great facility. Especially for families. The downside is the high price. (for me) Also, they are slow to respond to requests. I've been asking them for months to fix the monitors on the ellipticals. Only one is functioning correctly... a small thing but annoying considering the monthly fee.

As a lifelong member I'm sad that I have to leave the YMCA. For years I appreciated their late hours and would often have my main workout late at night (10-1130pm) so I could unwind after my late schedule before bed. My workout always includes a swim and I loved being able to drop in for this.Unfortunately since COVID these things have changed and do not appear to be changing back. They now close at 10 so the latest I'd be able to start a decent workout would be 8-830 when I'm often still working, and pool availability has changed to a sign up based system which means I can't drop by and the slots are always full. They also no longer offer towels... Absolote reduction in the services that made this gym stand out. Price of course has not been reduced.

I've been a member for many years, since 2005 to be exact. And yes, I will say this is a dated gym. But I don't mind that, what I do mind is the equipment falling apart and in some cases unsafe. Above all the hours being cut shorter is one of the biggest issues as you notice the sheer volume of people in the gym is absolutely absurd. It makes it difficult to workout when there are that many people.

i really wish they would return to their previous hours, they used to be open until 11:30 but now they're only open until 10. I am using the one week trial pass and went last night around 9 pm and it was still super busy in the weight room.

Worst YMCA I've ever seen. they don't pick up the phones and their customer service is deplorable

Friendly and helpful staff at this location. Membership/sales ppl were helpful and accommodating. Doors are all push-button accessible. Elevators available and working.