TD Canada Trust Branch and ATM

have had the pleasure of banking with TD for over 20 years. In that time, an unwritten guarantee I could always count on, was that I would leave the branch fully satisfied with my questions or problems answered, or I would have those answers in a day or two. I would get friendly, professional and knowledgeable service.Not with this branch.At this branch I have been continually ignored, lied to, forgotten and now, due to time lost in communications, it is costing me money. If the original person working with you is unavailable or incompetent, you are out of luck, no one else can help you.Sadly, I will need to find a new branch in another city to bank with, where staff are focused on not only customer service, but are qualified to do their job.

I wish i could give zero.I had an appointment with Gursanjit yesterday, very unprofessional, doesn't know how to greet his customers.My husband came to discuss about LOC, he did not try to help him or try listen to him what he came for, very disappointed with his service.I have my mortgage with your bank i guess its better to move to different bank.I would never recommend to anyone, very unprofessional and disrespectful.

A huge shout out to Brigitte V., Manager Customer Experience. She helped me locate information I desperately needed for an Estate settlement. A big thank you!!

The ATM has eaten my cash twice in the past 6 months. The only way to get money back was to open up a file. A real big inconvenience for when running a business wheb you need to get get materials.

The Branch Manager, Andrew Swan was very helpful and kind. He was working as a true leader with his staff.Lakhvinder was able to help us with opening a new account.Andrea was the first person we have reached out to. She was also very helpful.

I went in for a meeting with Gursanjit. In all my years of banking I have never seen a more caring and professional approach to my needs as a customer. I will be recommending him to all of my family and friends.

I stopped in yesterday with my mom to attempt to pay bills for my dad while he is in the hospital. My mom is blind and is very anxious. Andrea and the customer service rep helping us were so sweet and helpful. I really appreciate their extra patience.

Why do you keep choosing to lower the hours? My whole time banking with this bank I have had to deal w the worst set of hours, i get its covid but you close at 6 on a weekday? And then everyone working there is in a panic because people are trying to get their banking done before 6, the online 24/7 banking is a joke, it says that i can do almost anything online but most times I have to go into the bank, where they are 99% of the time as useful as the online banking

Andrew is fantastic, he helped with a few things to make my business banking go so much better. There are some great people at this branch. Viet has also helped tremendously with my accounts, with good knowledge and insight along the way. Good branch to bank with!

I cannot believe the lack of respect put forth by both the teller and his manager today. Not only was I questioned throughly regarding my identity, but I was looked upon like a common criminal. I was asked the same questions repeatedly making me feel like I had entered the bank with an intent to steal from them. I have banked with Td Canada Trust for over 20 years and this experience has left such a sour taste that I will now transfer all my business to RBC. Very disappointing to say the least, I was judged for how I was dressed and look like rather than who I am. Beware hard working business owners!