West Point Cycles - West 10th.

My first service visit to the west 10th location was fantastic! Dave, John, Connor & Chris thank you for helping with my Brompton quick service! I will be back again and will be speaking with Jess online for future Brompton purchases !

Fixed a flat while I waited for $15 plus the cost of the tube. Who does this anymore? I'm now ready for tomorrow's commute! Friendly folks, as well, and I'm so happy I dropped in.There are no price tags on their stock which seems weird to me. I like to browse and self-serve and didn't like having to ask an associate what the price was for every item.

I recently bought a bike from West Point Cycles, and the staff are so friendly and helpful! I test rode several times over the summer before making my decision, no pressure or questions asked. When my bike arrived, Matt patiently answered all my questions and helped set up my bike. He even offered to lift my bike into the car which was very kind (snow on the roads so couldn't ride!). They have a great bike shop for mechanical repairs/maintenance and are very fair with their prices. Highly recommend this store. It truly is a part of our community.

Had a wonderful experience at West Point Cycles today. Needed a new helmet and Matt from the store walked me through every step. Super helpful and knowledgeable about the products there. Highly recommend.Best bike shop in town!

Initially very impressed with this local shop and their quick response and availability to help me out.A few things worth mentioning: lack of team communication as I clearly stated the issues I needed help with; Written down when I arrived -seemed good. I was told my bike would be ready before end of day (I am very patient but this was not the issue.)I clearly stated that if a bigger estimate was going to result then to please contact me for permission to proceed; I waited around until end of day and no luck getting in contact.I finally received a call stating the two possibilities of a solution and I chose the cheaper one due to budget and possibility in replacing my bike soon. The tech understood and agreed and did not know about the other issue which was to be fixed and noted; He seemed clueless.The next day, no call and no luck once again. Finally I get a call that the other, more expensive fix has been done without my permission. Again, the other service was not complete.End of day on day (2) I finally get a call once again and yet AGAIN, no team communication. I had to elaborate once again and was given a bill of service I did not consent to.I am a very easy going and understanding person . I rarely leave reviews but my intent is to inform others of possible outcomes that may result due to an absence of team communication and awareness.I hope this review sheds light to the shop and community to use this as a learning opportunity to grow and learn.I will not take my bike here again due to this issue as it’s a non negotiable to have an absence of my consent. I hope they evolve to ensure this is fixed.

Just had the best retail bicycle shop experience I’ve ever had in Vancouver - I wasn’t spending thousands of dollars and just needed a quick task done in the tech/repair shop. Matt took care of me on the spot and I will be directing all of my business to this shop from now on.

This is a fantastic bike shop with helpful and caring staff. I’ve bought four bikes here for my family over the years and have brought the bikes in for maintenance and service. First class service! The staff go above and beyond to ensure you’re satisfied.

Staff here are so helpful. I don’t have much experience with bike shops. The Few other places I went to have never been helpful, they always made me feel less than cause I don’t have a fancy bike .But the staff at West Point were great they were so fantastic they walked me through everything gave me an accurate price. I won’t be taking my bike anywhere else.

Amazing personal service! They insured that my waterproof cycling jacket arrived in time for my trip... OMG it arrived the very next day! Thank you for the personalized note wishing be a great cycling trip! Thx again West Point!

Terrible service, and didn't seem to know what they were talking about. Why on earth would I want to come here if I could google for better answers. Will definitely be purchasing a bike elsewhere.