Dixie Road Medical Associates

While the Physicians are good, some of the reception staff is extremely rude, condescending, and has zero customer service skills.In addition of course to the fact; whenever you call and you get lucky to speak with the rude receptionist after the lengthy unnecessary message, and 40minute of unjustified hold, they would tell you that the doctor is on vacation (which happens as a 1of3 ratio)…

If I could give no stars I would. Stay FAR, FAR away from this place. You'd honestly be better with no doctor than one from here. They have way too many patients in the practice and are solely focused on lining their own pockets with money. Patient care is not on their radar.There is an hour long wait on the phone to book an appointment, the frontline staff are mostly rude and the office management leaves a lot to be desired.On top of that there are ridiculously long wait times to see a dr. You have to know you'll need a doctor 2 weeks in advance.My friends have decided to leave this practice having had horrible experiences from 3 different doctors here. From a missed diagnosis of cancer, a second doctor who simply didn't provide care for her patients..... And a third who has done ireprepal damage to a vulnerable person... At least 3 of the doctors here have doneore harm than good. The office... And those three doctors should be investigated.

This is the most in professional clinic. The front desk has the worst people skills I have ever had to deal with. My family will never step foot in this place. Don't understand how they still have people going there. Going to a walk in clinic you are treated better. The sad part is there are good Doctors there. But the do nothing about the front of the house.

If you want to wait for a doctor for over 2.5 hours even though you have an appointment and then be rushed once you’re seen for 5 minutes and have her not listen to anything you say, then Dr. Attalla is the right doctor for you. As for the front desk, the rudest that can be found. Needless to say .. I’m glad I’m no longer a patient here .. Don’t even bother wasting your time here.

I want to be clear, this is not to slam the people working in this clinic. I don't blame the employees for being overwhelmed or understaffed. I also am understanding of backlogs due to Covid etc, but regardless, I can't recommend this clinic to anyone. This place is just completely overwhelmed and isn't functioning. I can't trust the health of my family here. Wife and I had physicals booked for months but when that doctor left, no one let us know or switched it so when we confirmed our appt's they were gone. It literally takes at least 30 minutes to talk to anyone on average, sometimes longer. We have had to hound and nag to get blood req's sent out (each time waiting on hold) and looking at other reviews this is not an isolated complaint but more of a chronic situation. This place just has too few staff and too many patients. They are full. Can't recommend, all the best to everyone.

Like many other reviews, I share the same experience of being on hold for over an hour. On top of that, after all the wait and finally get an appointment with the doctor, the doctor orders a referral to a specialist, and I have been waiting for this office to tell me which specialist, for more than five months. Why is this ridiculous? Because my daughter’s doctor’s office is not as bad as this one. This is not a comment regarding the doctor because I barely spoke to her, this is about the administration.

I understand the strain on the medical system at this point in time, but I am so disappointed that I went out if my way to change to a family doctor at this clinic. The receptionists are unpleasant, unhelpful and getting an appointment is next to impossible. Your health is not a priority, I would go somewhere else.

I was looking for a family doctor - called the clinic asking if they take patients. The clinic told me to apply online. I applied and got a call back from them saying that they will take me as a patient and asked me to book and appointment online. I booked an appointment - showed up at the clinic 3-4 weeks later to find out that they cancelled my appointment. They mentioned that I didn't respond to an email that they sent. Apparently, the front office staff are allowed to cancel patient appointments without letting their own patients know. Not a call - or confirmation about anything. This is an absolutely embarrassment to Canada's health care system. Unbelievable and absolutely disgraceful.

Go to any other medical office if you value your health and time. They are not the only office that is busy and their processes are absolutely ridiculous. Aside from that, one simple question I had to ask and I was on hold for 3 hours!!! The cherry on the cake? They hung up because “the office is closed”! So I didn’t get anything out of waiting for so long.

I had been a patient at this clinic since the 80s with Dr MacClean. He then retired and I was assigned to Dr Kubba. I have nothing negative to say about Dr Kubba. The reason I left the clinic was because of the administration. The staff are extremely rude and when u call u usually wait a minimum of 45mins before someone answers the phone. The problem is the manager BERNADETTE KIELEY. Having gotten to know some of the staff over the years, they have given me the run down in confidence and the common denominator is Bernadette. The few times I have spoken or emailed her regarding a complaint, I have been met with extreme attitude and arrogance, basically putting the clinics blame back on the patients. Her disgusting behavior has no room in health care when patients are at their most vulnerable. The final straw was when I got a letter from the ministry saying I needed a pap smear. I called and was told they would need to ask the doctor for permission for me to come in for a pap smear because of covid (January 2022). Last I checked a pap can't be done over the phone. No one ever called me back. That was the final straw to take my family to another clinic. Do not think you don't have other options as a patient and have to put up with this treatment. There are many other clinics and doctors and nurse practitioners available who will treat you with kindness, respect and who are actually competent. Everyone should leave this clinic in my opinion, maybe then someone will really look into the problem and fire Bernadette.