BYEXPRESS LOGISTICS

Amazing staff while booking our delivery, The crew were super friendly and helpful, Followed the current rules and regulations with the pandemic. We offered them a tip so they could buy lunch, but they insisted it wasn't needed as this is what they are paid to do. Will recommend them to all my friends and family

I am so far disappointed in the service provided. On Friday, we were expecting a delivery of chairs (ordered from Rove Concepts). We were called to book a time, and ensured we were home for this time. Near the end of the timeslot, we got a call saying there was a mix-up and we would be called to reschedule the next day.The next day, we got a call informing us our delivery would be between 3:30-7. We indicated we had a prior commitment and would not be home until at least 4, but they said the timeslot was inflexible, but they would try to show up after 4. We rushed home to be there for the delivery that afternoon. It did not come, and we did not get a phone call.The next day, no call, no delivery. We call back the number that had called us - apparently not someone who knew anything about our shipment. They said we'd receive a call from the main office.Monday morning passes with no call. We had not been given a number to call and we hadn't been told which delivery company it was in previous calls, so we found the company in our Rove tracking and called the number on Google - no answer first time through. I called again and talked to a customer service representative who wasn't particularly friendly, but she transferred me to a representative who was. This rep was deeply confused at our situation and I was put on hold for 10 minutes, then she said she'd call me right back when she finds our shipment (worrisome! Gives the impression that it's lost). Over 1 hour later she calls me back saying that my shipment is in their warehouse (and therefore, not being delivered that day) and the person responsible for scheduling deliveries is off Mondays, but I'll get a call and will certainly receive my shipment the following day.Tuesday morning passes - we do not receive a call. I call in the afternoon and to their credit, they are deeply apologetic and again, very confused as to how I had not received the chairs yet. He schedules me for delivery tomorrow.The second star is for benefit of the doubt - it sounds like my experience is the exception and not the rule. The delivery itself may still go well. Will update the review if anything changes, for better or worse.

Have dealt with them on 2 occasions.Needed shipping from Europe to Canada of a baby crib and it was handled smoothly with no issues. I was thinking it was going to be complicated but they handled everything and it went really well.They also handled the customs clearance. Took a load off my mind.. Thanks to the their team of David and Jay for all their help on this.With a recent purchase of a gas range and dishwasher I was pleasantly surprised to get a call from them to schedule delivery. Purchased from a retailer that uses them for their home delivery. There was a small mixup on the delivery times but it was corrected quickly by their team member Amit, who was very helpful. Their delivery crew kept me updated via email and text how far out they are. Was even able to message driver through a tracking link they provided. Amazing customer service. Delivery went smooth and on time. Delivery crew was professional and practiced covid protocols. Didn't have to sign anything. It was all done on the driver's phone. They even sent me a link to review the service provided.Highly recommend.

Great logistics company, the first choice if you run a E-commercial based business like me. We have been doing parcel shipping and LTL across CA and US with them for years, always get best deal here!!!! Deliver fast and reasonable price, definitely recommend Byexpress if you are looking for a reliable logistics partner.

My experience with BYEXPRESS LOGISTICS has been an exceptional one, and I am keen to share the high level of professionalism and efficiency they offer in the realm of logistics solutions.From the get-go, it was apparent that BYEXPRESS LOGISTICS prioritizes client satisfaction above all else. The team demonstrated an unwavering commitment to understanding my unique logistics requirements and went above and beyond to tailor a solution that met those needs perfectly.The range of services offered by BYEXPRESS LOGISTICS is impressive, catering to different aspects of the logistics chain. Whether it was freight forwarding, warehousing, or last-mile delivery, every service was executed flawlessly and on time. Their ability to provide a comprehensive logistics solution made the process hassle-free and efficient.One aspect that truly distinguishes BYEXPRESS LOGISTICS is their use of technology. Their advanced tracking system provided real-time updates about my shipment, giving me peace of mind and eliminating the uncertainties often associated with logistics. It was a testament to their commitment to transparency and customer satisfaction.The staff at BYEXPRESS LOGISTICS are undoubtedly their greatest asset. Each team member I interacted with was professional, knowledgeable, and courteous. Communication was prompt, clear, and precise, ensuring I was kept informed throughout the process.Moreover, the company’s commitment to sustainability is commendable. Their eco-friendly practices not only contribute positively to the environment but also indicate their foresight and responsibility as a modern logistics provider.In terms of value for money, BYEXPRESS LOGISTICS delivers. Their competitive pricing, combined with their exceptional service, makes them an excellent choice for both businesses and individuals seeking reliable and efficient logistics solutions.To sum it up, BYEXPRESS LOGISTICS sets the bar high for what a top-tier logistics company should be. With their comprehensive services, excellent customer care, and commitment to timely delivery, they have proven to be a reliable partner for all logistics needs. I highly recommend BYEXPRESS LOGISTICS to anyone seeking high-quality, reliable, and efficient logistics solutions.

Absolutely terrible customer service. Had a order through Costco Canada scheduled for delivery on three separate occasions with arrangements to be at our residence for delivery. Delivery never showed up. Numerous attempts to contact this company however you only get voice mail or an email address which they do not reply too.Absolutely horrible customer service. Do not use this delivery company.

Make good service

It's amazing to work with a great team that's genuinely invested in their client's success. From local deliveries and freight, all the way to growing Shopify clients with fulfillment services, the development team and CEO are superstars!

3rd time is a charm...first stand up freezer delivery.. they hit the wall with it,(did not even make it in the house) second time (same crew) dented the door significantly down the steps and we were told by this crew its the best we can do" Really? third time different crew (same company) and they got it right (straps

My favorite delivery company, better price than other companies I used. They do LTL to US and CA, the best price I can find in Ottawa. I also did package shipping via this company. Simply go their web, choose a carrier like Fedex or UPS, then book a pick-up and get agent discounted price"