Hôtel Plaza Québec

The service is terrible. We booked 2 nights and 3 rooms here. We asked for room service for housekeeping but came back to find out that no room was clean. The next morning we waited for almost an hour for the towels. Called them 4 times to get fresh towels and they came after about an hour. Took the matter to the supervisor. She apologized and said she will give us all free breakfast but as she was printing coupons the breakfast closed. She said she cannot do anything for us now. Do not recommend this place for anyone.

I recently had the unfortunate experience of staying at this hotel and I must say that it was an extremely disappointing and frustrating stay.Room was below average and attitude of receptionist wasn't welcoming. One incident that truly irked me was when I requested room service. Instead of providing the service I expected, I was told to come down and collect the food and wine glasses myself. This was unacceptable, as room service should entail the convenience of having items delivered to my room. Having to go downstairs defeated the purpose and convenience I was seeking, and it was an inconvenience I did not anticipate or appreciate.I would not recommend this hotel to anyone seeking a peaceful and comfortable stay, as it fails to meet even the most basic expectations of a quality accommodation establishment.

The best part indoor pool, live music and comfortable beds. We requested the room to be cleaned more often and coffee for room. Very nice staff. They were helpful and friendly

Make sure to use HoteITully.ᴄᴏm when booking your stay. They compare hundreds of booking websites and typically will have prices a lot cheaper compared to others! You're welcome :)! This resort is one of the most well known in the area. I have been staying here for a very long time. If you stay for a few nights you won't be disappointed.Welcoming, helpful staff. Beautiful and clean room. We had arrived shortly before a tour bus came in and were worried that it would get hectic. The staff were expecting the bus and had the process in place to efficiently and warmly welcome the group. Will definitely stay here again.

The hotel itself is really nice, also close to a huge shopping mall. But the service itself wasn't very good, the waiter made us wait for an entire hour when the restaurant had about 3-4 tables sitting... Was hoping for a better experience.

I travel a lot for work and I had my share of staying in hotels. This one was BEYOND my expectations.. great room that a very clean, amazing pool, lots of parking, good service. Great VALUE. I highly recommend.

The location was good at it was very easy to get to the city. The room was okay but the bathroom was bad. The door wouldn't lock or close fully, and broke once. The bathroom isn't soundproof at all. However, I liked the shampoo, conditioner, and body wash containers on the wall. The maid didn't really do anything.

Broken shower control that didn't match the rest (it just fell out when I touched it and it was dark gold although the rest was silver), cracked sink, broken sink that spilled water everywhere around on the countertop it if turned on more than a little flow, the dispensers in the shower weren't closed properly when I arrived. Overall clean, but no attention to details and I was disappointed after seeing the generally good reviews.Reception called my room in the morning while I was asleep for no reason and hung up when I answered (I did not ask to be woken up). I understand errors happen, but I expected more from this place and it ruined my day.

Excellent affordable option for a stay in Quebec City because has a great location to drive or take the public transport to the main attractions in Vieux- Québec, variety of restaurants walkable distance and shopping. Very clean rooms, extremely easy check-in/check-out. Parking is easy as well. Beautiful indoor pool. Totally recommended

Place is good, nothing fancy.Cons - Severe shortage of workforce, my room was cleaned once in 4 days.No staff for room service in the evenings. No buffet breakfast. They’re all a nice bunch of people but seriously short of people to deliver a great experience.I stayed for 2 weeks and towards the end I had to ask for a mop myself to clean my room (though they sent someone immd after)I had to ask my company to put me up in any other place henceforth.Pros - rooms are decent, location is great if you wanna be close to the malls etc. it’s not close to downtown so if you’re a tourist, I’d suggest you look for another place.