EMCO London

Great customer service. Marc was leaving for the day with keys in hand and stopped to help us, he didn’t have the part at his store I needed but was able to have one brought from another store. He knew what I needed and was very gracious and kind. The part worked. Thank you so much. Great team you have.

I needed a replacement cartridge for my faucet and it was hard to find. Heather at EMCO found the part and told me that the manufacturer had lifetime warranty on the part. She sent it away for me and within a week, I received it delivered to my house. Thank you Heather for you great customer service. Also all the staff at the parts counter desk were friendly and welcoming.

Fantastic experience dealing with The Ensuite. My plumber gave me a couple of places to look for product. From the second we walked in the door; I knew we were in the right place. The staff is very knowledgeable and worked within our budget. I am so glad that we chose them over a box store or other retailers who just try to sell you the expensive stuff. Wonderful professionalism!

Great place to order bath products. You need an appointment tho. They do not stock products here, you order and pickup later.

Professional and accommodating. The customer service provided by the knowledgeable staff of emco is always a pleasure to deal with. Keep up the good work.

Front counter is absolutely a great place!Marc, Ramya, Connor, Geoff, and Meg are all great people with loads of knowledge. Do not be shy and make sure to ask them questions!✅✅✅✅✅⭐️⭐️⭐️⭐️⭐️

I needed a drain for a shower pan that does NOT require access from below - this does not exist in Canada; found it on a US wholesale site, which let me know that EMCO was their Canadian distributor. I called and spoke with Heather, who let me know there were none in London, but she immediately found the product in North Bay (I think, not important). She immediately called that location and arranged shipping, emailed me the paperwork, and I had the drain in 2 business days - I was amazed. When I picked the product up, Heather greeted me, even though she was not on the sales desk, one of the most pleasant people I have met in a long time. At the Desk, I was helped by Mark; I had questions about how the drain worked and what might happen if it did not (plumbing magic" - I am not a plumber

Good people, fair prices. Where the professionals go. Definitely better than the big box stores. Was just there again today, because, one again, their prices and service beat the big boxes.

Fantastic customer service - Heather is excellent. She took care of my warranty claim.

I needed some supplies ABS pipes, fittings elbows and toilet Fossetts and other small items.....Standing and waiting it was only me and another customer Waiting for 15 minutes.?..?? Three people on the front desk and nobody asked I need any help so I decided to leave I do appreciate the time that I've wasted thank you for not doing your job