Scarborough Sexual Health Clinic - Toronto Public Health

Was calling to get an appointment and VM hangs up on you so you can't leave a message. They NEVER answer the phone. Looks like the typical government service.

While the receptionists here are not so pleasant and the drop-in procedure is not effective. There should be both drop ins and appointments that way more people are served.Make sure to get to the clinic an hour before open times because it's a first come first serve basis and you will be turned away after 15 clients or so! The nurses and doctors here are absolutely amazing. Especially the nurses!! They made me feel so at ease and very compationate and understanding. I've been here twice and both nurses I had were so so Amazing!! Thanks Maluka ( I think her name was, middle aged Caucasian lady with short dyed hair and streaks in hair). She was so sweet and can't say enough nice things about the staff here! (Minus receptionists)

Nurses are nic3 and helpful. But receptionist is rude. Automatically she (hijab lady)says the clinic is full and won't hear out return clients. I came in for a renewal and trying to explain it to her but she just told me to wait without hearing me out. Eventually the nurse gets to me and asks the receptionist. And she told the nurse that I might've just grabbed the sheet when I did not. I don't mind waiting but receptionists shouldn't be rude like that especially in health care.

You have to arrive at LEAST 30-45 minutes early to secure a spot and even if you do, you STILL have to wait at least another hour before you even get to see a counsellor. If you’re expecting to get what you need in an hour or less, this is probably not the place to go, considering the spots fill up really fast. The highlight of this clinic are counsellors/doctors and the general low/no cost benefits.

The first time I went to this clinic, I came 15 minutes before opening, but I was told to come back a different day, and to come half an hr early before opening. So I did, but this time I came an hour early just incase. I was told there was no number system, but instead an honour system, first come first serve. Which is stupid because a bunch of people who came after me still got in and I was told it was full. When I expressed this, the lady did not care and she walked away. I wasted so much time here on 2 different occasions, and did not get what I needed. This place needs to scrap the honour system. Anyways, never coming back here, literally such a waste of my time.

The worst clinic. Poorly managed, inefficient and you can forget about wait times, the biggest challenge is getting an appointment in the first place. The secretaries are rude and unhelpful. Do yourself a favour and go ANYWHERE else.

My visit here was fantastic and the doctor and nurses were very helpful and they made me feel very safe. I felt that I’m at the right place. Thank you for your service ❤️

I am so glad to have a free, thorough, and knowledgeable sexual health clinic in Scarborough. The nurses are fantastic here; kind, knowledgable and professional. 5/5 for them and for the services provided. The honour" system is a joke though

I am appreciative that this service even exists. That said, it's a nightmare being there. The waiting room is makeshift. It's just a big open lounge area where everyone sits in awkward silence. The triage is also makeshift, using forms with letters written on them by staff - first come first served!. They are so overwhelmed by visitors here that if you arrive on time (e.g., 9:30am or 2:00pm, you might not get a spot). I arrived at 9:30am only to be told that they were already at capacity at 9:00am.To be sure, the nurse and MD that addressed my case were both fantastic, and took the appropriate time with me to do tests and answer my questions. They were outstanding and compassionate.You're probably visiting because you have a problem or concern. Be warned: the environment that is this clinic will only have you feeling further downtrodden.