Hertz Car Rental - Ottawa - 1160 Newmarket HLE

Zero stars if I could, nothing but a bunch of scammers. Clearly along with the other reviews - it’s happened to a bunch of people. Charged my credit card multiple times of 3500 of charges due to damages that were already there. Must be nice to scam hard working people out of their hard earned money. See you in court

I am a local mover who has rented trucks from Hertz for over 15 years and the main reason I keep going back is the personalized service that I get from Phil and his team. These guys have taken the stress out of booking vehicles because I know that without question, my truck will be ready and waiting for the days that I’ve booked. On last minute jobs Phil has always been the one to step up and find a vehicle suitable to my needs, even in the busiest of times. Phil is a total rockstar and I can’t thank him enough for the hard work and dedication he puts forth day to day! Thanks Phil.... someone give this man a raise!

I frequent this location on a monthly basis. Corey and Matt are great to work with and always give fantasic customer service. Thanks Matt and Corey! Keep up the great work!

Calling Hertz was the best decision I could have made! Phil took my call and immediately went to work and got me a van for a last minute move for a client. Unbelieveable service, and with a great positive energy too. Thanks Phil!!!

Phil and Godfrey saved us. Our reservation for a truck with another company fell through, and with a night-before notice they were able to find one for us! The truck was great,too. They were a bright spot in the otherwise nightmarish hellscape that was our move.What's more, they went out of their way to help everybody there! Awesome consistency.Thanks guys!

Quick service, got the car type I had reserved and everyone I dealt with were very friendly and got us on our way quickly. There was an issue with the toll amount, but Godfrey took care of it very quickly and was very polite about it. Will definitely be booking with these folks next time we're in town. Thank you.

Customer service at their shop is good but our rental truck died and there is no Canadian roadside service number, it's all based in the states and we were forced to leave our rental where it died until tomorrow morning. Hopefully we won't have charges for not returning the truck today. Its beyond our control!

these guys really helped me out in a bindhad a 12foot box truck available on the 30th of November after getting screwed over by a moving company at 9am. matt and his buddy at the desk hooked it up and put to rest a stressful situation. only issue I have is that I can't put 10 starsthanks again.

Was having the worst luck and called Hertz Newmarket St. for a rental and had the best experience I could ask for. If it weren't for the fella at the counter (Phil?) I never would have been able to get my parents a rental truck to move from their house!Thank you Hertz, Thank you Phil! *****

I have been renting trucks for many years. I have continued to rent from Hertz for all these years mainly because of Phil who is the customer service agent at the location. Phil is an excellent customer service rep. who knows all the customers by name, and very helpful, and pleasant to work with. There are several car rental places closer to my home, but I take the time to travel the distance to give Phil's location my business. I don't believe that I would still be renting from Hertz today if it was not for Phil.Other car/truck rental places such as Alliance, Budget, Discount have all tried to get my business in the past, but I find the customer service provided by Phil to be the best in my opinion.- E. Offiong