National Bank

They decided without prior notice that they wont include anymore property tax paymend split thru the year. We realized it almost 8 months after happenig due to some family issues. Went to the bank and meet with someone and explained him all this and that we did not receive any letter or news and this wasnt very proffessional since we had already signed to be done this way. He would have dissuss this with his manager . Has been 1.5 months i keep calling and letting voice message and send 2 email to him with no answer.I really feel not valued and not respected i never had any issue in paying ecct. But very very dissapointeed to far and as well full of worries if did change something else and i am not aware.

I should have listened to the reviews...NBC offered me a slightly better rate than other banks and a nice promotional discount on my mortgage and accounts. When they set up my accounts, the discount was nowhere to be seen and they had my billing information wrong. I was able to have my billing information fixed in the branch, but after 12 months of them ignoring my emails and telling me it would be fixed on my next statement" in person

Went to update debit and address. Quick and courteous service. While there was introduced to president of National bank Also Vp and the rest of his entourage. They took the time to chat.

I recently switched to National Bank from Scotiabank due to their excellent rates and programs offered to healthcare professionals. The advisor I've been working with is always helpful and very friendly. No major complaints though I do wish there was more than one branch in the city or other ATMs available.

Was speaking with a member of the staff at this financial institution about a potential mortgage and gave her my information but said I had more information to give to her in a week. I asked if I could meet with her in person and she ignored my request and ran our information through and told us we couldn't get a mortgage via text at 9pm at night, causing me to be up all night with anxiety that my husband and I just took a credit hit. We had a unique situation I wanted to discuss in person before proceeding and she never asked if I was okay with her running our information to find our credit report. I feel sick to my stomach that I ever gave her our information ahead of time. I will not come to this bank again in the future, and will advise others against it as well.

Absolutely unprofessional.Twice now I have been told they would get back to me in a few days and never did.No matter it be good or bad news have the respect to call back. I will most definitely be done with this bank.thanks Marie for horrible service.

That star would be a zero if I could. They never return phone calls. Its almost impossible to reach anyone at the branch and it took months for a loan to go through. Im currently shopping for a new bank to take my Mortgage. Bye Bye National Bank.

HORRIBLE SERVICE!! Not from 71 king street location itself but from national bank service as a whole!! If thinking of using national bank as your service dont do it, go elsewhere! My personal experience was this.... the bank close to me was closed a fee years ago so the closest 1 is a 45 minute drive. A customer had given me $2200 in cash, we went to the city 45 minutes away to do back to school shopping today, on a Sunday, so I stopped at the bank to deposit this cash. I put it in the machine as you should, after 46 items in counting and showing on the screen the screen went blank, the machine shut down, reloaded, then spit my card back out and the screen said this abm out of service. I never got any slip, no confirmation that I even deposited it. The money did not go in my account. I called the 1-800 #, spoke with a gentleman that had a really hard time understanding english, I had to repeat the same thing over and over. He puts me on hold and says he will check into it and get right back to me. Over 32 minutes later he came back on the line and said he opened an inquiry and it would take a minimum of 10 business days to check into this. I told him that is unacceptable and it needed to be figured out today but he was very rude and told me that's all he could do. Unbelievable terrible service and they are not there to help their customers clearly! It was a computer issue clearly and those things happen but to be told it will be a minimum of 10 business days is absurd! I would expect someone would open that bank machine and see the money there and rectify this at the very latest the next business day but no, not there to help at all! So in saying this I would highly recommend using any other bank than National!! I know I will be switching once they decide to give memy money that their machine ate!!!!UPDATE: In response the the response I got from the owner" that their must be a misunderstanding with the agent and to call the branch. I just called. Explained it all again and was told they only open the machines to balance them on Friday so it would be after that. That's great help

0 starts is the rating I would give. HORRIBLE BANK. Will NOT be renewing our mortgage with them. If you leave them a message no one ever calls you back.