Coastal Outdoors

Store is really cluttered which makes it overwhelming. Hard to move around the aisles - definitely isn't friendly to folks who use wheelchairs or other mobility aids.Seems like they need to move into a bigger location! The staff is fantastic when you can find someone to assist you on the floor. Very knowledgeable.

I delt with parts department and the gentleman who served me was excellent. He took the time (1.5 hours) trying to track down a part for me. With multiple phone calls, being on hold and looking through parts book and online. His customer service was beyond reproach. All companies should have customer service like this. Thank you very much.Barry Clarke

I purchased a Polaris Titan last year from a dealer elsewhere on the island. I went to Coastal for service (preseason) and a small issue was discovered. While waiting to hear from Polaris Canada for coverage I contacted the dealer where I purchased the machine. In less than 5 minutes I was told i was S.O.L. I contacted Polaris Canada myself and a gift coupon was given to me for the full amount or parts required for the repair. I contacted Coastal and spoke with Samantha (on the service desk) and Wayne (service manager) and both were great to deal with. They helped me each and every step of the way. My service experience was 10/10 and I was informed of every step. Samantha went through the bill with me over the phone and was very kind and friendly to speak with. The day I picked up my snowmobile Wayne was there and we talked the issue through and I am confident that I could rely on him should the same issue arise again. Any dealership will smile and shake hands when you're spending $20,000.00...but its the after sale experience that makes return customers. Great job to Wayne and his team! It will certainly bring me back.

Helpful staff and big selection

I had my motorcycle serviced there today. Just a general check over for the riding season. Dana on the service desk kept me informed about what was happening and when the work was completed. When I picked the bike up Travis the tech who worked on it went over the bike. He pointed out what he had done and keyed on a couple of things for me to keep an eye to. He was very thorough in his explanation of the service. Overall very pleased with their service.

I purchased a side by side from these guys. It was a bumpy road to say the least with product being delayed and stuff due to covid. Would have liked for a little more communication throughout but at the end of the day staff were very polite and the side by side is perfect. My sales person was awesome givin how frustrating it must have been trying to sell product when you don't know when it's coming in and having fellas like me nagging them every second day wondering where it is. At the end of the day if I decide down the road to get another machine I won't hesitate to contact coastal.

Great place and good selection. Good customer service I go there for hard to find things and good quality items. Prices can be a little high but will support local whrn i can.

The staff was very helpful.I got the item that I was looking for very quickly.

I was looking for 2 belts for our Craftsman snowblower. Chap said they probably had them and then spent at least 15 minutes checking and cross referencing numbers to finally find them for me.Top notch service - so happy they had both belts

Friendly & helpful. Got what I wanted & going back to bye more.