Maritime Travel

They are experts.

All River at Maritime travel at Cataraqui mall 9:50 as it was to open at 930am door was 99% closed I looked in to see agent in the far back corner she was typing so I read the signs waited to try and get her attention, as I was there she finally looked over but did noting… I thought maybe they would not come to the door unless you booked a time so I called she did not answer the phone I was standing there at the door/ window for 15 mins with No acknowledgment. So I tried again to call it was busy so I looked right at her again and now she was on the phone 10:10 am . So I left frustrated. I called and left a message that I was very disappointed in her lack of service and being ignored. I left the mall and drive 10mins away to do another errand she called me back and as I was busy I could not answer, she left a rude excuse toned message on my phone. Very unprofessional. I called her back gave her my name and called her out on her behaviour. I advised I was on my way to another agency. You would think as the travel world has been hit hard and with it starting to open the agents would be please come in how can I help you… but no perhaps if she hates her job that much she should retire. Vacations booked for Panama and Scotland!!!

Amazing service. Always books my trips for the same or less than I can online.

Booked a large family event down south before Covid 19 shut everything down. Fully understanding that Covid affected everyone and it was unprecedented. Rhat said the customer service was terrible, we had to fight to get anything back from them. Eventually they gave us travel vouchers and just recently, almost two years later, they started giving out refunds. All said, they made a stressful situation so worse than it needed to be.

We had gone into Maritime around Thanksgiving to book our honeymoon and really wanted to do a European cruise. Paul, the agent who sat down with us, helped us pick out a beautiful 9 day cruise around Italy and Greece. Paul said he would take care of the details and get back to us when he has more information. I finally emailed him at the end of November to see if he had any headway into our trip, and the response I got back was “just working on a couple of options. I have been extremely busy so I apologize for the delay.” Haven’t heard from him since... no updates, no specifics, nothing. He didn’t seem to interested in booking our honeymoon so we ended up going to Maritime in the Frontenac mall which I HIGHLY recommend. Joan is amazing and was very attentive and able to answer all of our questions with an amazing response time!I wouldn’t recommend this Maritime to anyone.

I was disappointed. I asked for prices on a 2 week trip to Southeast Asia, I got the prices for the flights but the agent never gave me the prices for hotels and excursions that we discussed. Even after a reminder from me, the agent never got back to me. I ended up booking my whole trip (plane, hotel, excursions, and some meals) on Expedia for the same price I was quoted for just the flights.I go on at least 4 vacations a year so they really missed out.

Good service. Friendly atmosphere

This place is absolutely horrible. We went to get tickets booked for my step-kids to come visit and the absolute dim wit of a travel agent booked it in jun instead of july and mixed the childrens ages and then had the audacity to blame us for it even though via e-mail we confirmed the dates and names/info. We ended up having to pay a ridiculous amount of money in change fees and this place is literally the worst for customer service. Do not give them your business. They dont even acknowledge their mistakes with proof. Absolute garbage of a business