Medigas

My experience with Effie was very poor for a number of reasons- I felt as though she was doing me a favour as opposed to me paying for the product received.- She appeared agitated when she has to leave her desk to open the door for a curb side pick up.-My order had the wrong product, I noticed in the parking lot and went back to exchange it and again I felt as thought I was imposing.- When I got home another item was the wrong product.Overall the service provided I believe was atrocious, this employee require extensive coaching and training in regards to her customer service skills.In addition to the above review, this is not an isolated experience at this location.

I got my machine from this location. First time I encountered Jaquline. She helped me get the things done so smoothly and patiently. She is wonderful and has excellent costumer service. The Mediges should be proud to have her. However in my last visit I had to pick up and order which jaquline had placed for me there was another lady most probably she was speaking Chinese. The moment I entered the store she was talking over the phone in her language she hasn’t paid any attention to me and continued talkings for couple of minutes. From the conversation I understood that it was personal Chet chatting. I waited for couple of minutes and took the photo of the board which says support us by reviewing. I did this intentionally to show her I am going to write a review on you then she wrapped up her talking; again no costumer service very poor communication. I would have given 5 stars to this location if hadn’t been because of that lady. Her facial expressions was as if I did a mistake coming in today an shooing:

Referred by Sunlife but don't engage this company. I ordered CPAP filter and chamber and the chamber did not arrive. Called them 9:10am EST and no one was available to assist as everybody was in their weekly meeting. They should have rotating people who can assist with inquiries.

Dreadful! no customer service. Go somewhere else. After 13 years the service has continued to decline. Now 0 stars. You can buy same stuff off Amazon for cheaper and don't need to deal with poor customer service.

Made an appt for 10:30 they changed it to 2:30. Showed up at 2 as I was early, lady said I was disturbing her lunch and to come back at 2:30. Maybe 2:20. Terrible service and lady was very rude. Went to another cpap clinic around the corner and they were great.

This is unacceptable, without any notification to charge $175 training adherence fee when i buy CPAP Machine through this store, It's under Medigas policy? legitimate?The employee simply turned on the machine and told me what the buttons did which was the extent of the training". There must have been 10 words exchanged at most

Customer service over the phone and customer service in person gave 2 different responses on coverage. The employees over the phone were very unhelpful.They wanted me to pay $1000 out of pocket for my CPAP - after ADP coverage.Nothing but absolute price gouges from their quotes. They don't care to help but to make sure they are making their profits. I went to 2 other CPAP stores for quotes and I was paying way below $500 out of pocket.Highly recommend you shop around for CPAP machines before you settle with this company. You'll learn why.

These people pray on the elderly and that’s not it they make elderly people take equipment they don’t need and charge them for it they made us go on A 2 hour long drive then tell us to go to another one these people are truly physcopaths and sociopaths these people are worse then scammers beware OF SHOPPING HERE ⚠️⚠️⚠️⚠️

We are a returning customer having just bought our 3rd CPAP machine over the past 11 years. Product selection and presentation is good but the sales person Effie Lam was impatient and pretentious. We felt rushed even though we were the only customer in the store. We asked simple questions about the machine's operation and she made my mom feel belittled. What ever happened to customer service? What a shame.

This location charged me $225.00 for training on using a CPAP machine.. I have used a CPAP machine for 10 years and need no training. I was told that every vendor would charge this fee. The training (Which I did not need) was like 5 minutes , the most. When Sun Life did not cover this cost , they advised me to check the ministry website. I found that the Ministry of Health expects the vendor to cover this cost. When I sent the documentation I was told that this location/ Medigas was going to send me a message that they can refund this cost. I have not received any message yet and was told that the manager will be calling me. What a rip off!!!! I am waiting for the call. So disappointed with the whole thing.