Spa 911 Quebec - Spa Repair

Amazing customer service! We got our Gecko quickly. Doesn’t matter how many dumb questions I call with, they’re always so helpful!

Fantastic pricing and customer service. Ordered a new pump, best price I could find (including ordering from the US) and it arrived the next day as promised. Went to install it 2 months later and discovered the pump wouldn’t fit. No problem at all... Denis said “we want you to be happy and back in your spa ASAP”. They shipped a new pump out that day (which fit) and had me return the incorrect pump and reimbursed the shipping cost! Can’t beat that for prompt, hassle free service. Needless to say I’m very happy and back in the hot tub! Thank you Denis. I wouldn’t hesitate to recommend spa911 to anyone looking for parts.

Order a heater - shipping was extremely quick. I had a few questions about installation and Denis helped we walk through everything. 100% satisfied and now have a hot tub that is nice and warm.

Excellent customer service! Their sales representative is very help and responds right away. My hot tub stopped working and they helped me step by step to replace my original spa pack with gecko. I live in GTA and received delivery within a day. Its been over a month and So far my hot tub is running great . Highly recommend

Recently I had trouble with my hot tub and needed some assistance in fixing the problem. I needed information and help diagnosing the problem as well as direction on what parts I needed to purchase.I came across Spa 911 on the website and decided to call them. The owner of the company Denis was awesome. He was patient and helpful above and beyond anyone I've encountered in any service industry.I have little knowledge of hot tubs and he was able to provide me with all the correct parts. In our many conversations over the phone, he guided me through what ended up being refurbishing my hot tub.He was available and very keen to help. I would strongly recommend his company, it was a pleasure dealing with him. At one point I was ready to give up and purchase a new hot tub and he encouraged me to keep on trying to fix the hot tub and in the end, I was successful.Contacting Denis at Spa 911 turned out to be the best decision and completely restored my faith in the service industry.Randy BellOttawa, ON

Ordered 2 hot tub motors and was pleasantly surprised to say the least. Great, quality product; fast shipping and super knowledgeable staff. Once I received my products I called for some assistance and Dennis was more than happy to help me. I can't say enough about Spa 911. I will definitely be referring them to family and friends and will be a customer for life!! Thank you Spa 911.

This is the place to go for your SPA. Prompt response, competence A1, courteous A1 on the phone and at your place. Repair in no time and lots of info and recommendations. Call them, these people are really there to help. Thank you especially to Denis Bilodeau. I hope I don’t need you soon but if I do, I know who to call now.

The prices were great, delivery was fast, unfortunately I choose the wrong pump and although it was my fault, they refunded the entire amount with no restocking fee. I will be using SPA911 in the future for sure...

Fantastic service. I received great advice on the product recommended, and they provided me all the advice I needed to install the heater and touch panel myself. I would recommend these folks anytime.

I was stuck in quarantine at the start of winter with my spa being my only luxury. The circuit board had fried and the manufacturer could not provide a replacement. Spa 911 to the rescue! I ordered a new spa pack, which cost less than the circuit board. The package arrived quickly and was very easy to setup. I'm very pleased and will be placing an order for the WiFi module. Merci!