RBC Royal Bank

I love this location, I've befriended almost all of the staff. They are all very kind and make business very easy for me. They know my husband and I very well so they do not make it difficult at all when I have to deal with things for my husband.I've only had one bad experience but it does not trump the experiences with all the rest of the employees. This one teller most likely learned his lesson after all those managers telling him it's okay and that he can process my business.

Google maps gave long way to selected location.North on Provincial Hwy 404 to 16th Ave. exit. Exit 404 and turn left (east) on to 16th Ave. and stay on 16th Ave.When reaching intersection of 16th Ave. and Hwy.48 and Markham Road. Turn left( go north)for five to 10 minutes. This is the Royal Bank of Canada branch at Hwy 48 and William Jeffreys Road. City of Markham.

I arrived at the branch around 12 p.m. with the intention of conducting a direct transfer to another account. However, I had an unfortunate encounter with one of your employees, Allan, who displayeda highly unprofessional and rudeattitude towards me.Upon explaining my intention to perform a direct transfer, Allan abruptly informed me that it wasnot possible and presented two alternative options. He stated that I could either be charged a hefty fee of $50 for a worldwide transfer or purchase a money order for $10. I was taken aback by this response as I have conducted direct transfers in thepast without encountering any issues or additional charges.Allan's manner of communication was extremely discourteous and lacked the empathy and understanding onewould expect from a customer service representative. His behavior made me feel disrespected and undervalued as a customer. It is disappointingto have such a negative encounter at a bank.

When we walked into the bank we were greeted by an employee asking us if we had an appointment. We saw Neerej today and I can’t say enough good things about him. He was very helpful and very professional. Was able to fix a problem we had been trying to fix with RBC for weeks.

Louri is the nicest and most helpful person that has ever worked at this branch. I used to have problems coming here as a lot of the staff was not friendly and often not very helpful but wow has Louri changed my view around.I came in today to verify that I'm still a student as I still have one more year of school, after struggling on the phone, a customer service rep told me to just go into the branch and I'm so happy I did. Louri helped us immediately, her personality (and awesome outfit) was so bright and personable. She got my account extended and was incredibly kind! She even complimented my hair (and my mom's hair!!) What a lovely person! She deserves a bonus!! Louri is the best!

I would give zero stars if I could. This is a totally unprofessional organization. I have power of attorney for a disabled relative and was calling to request a call or Zoom meeting to discuss a motgage. No human being answers the phone and it is impossible to speak to one. You are screened out by a robot who demands your debit card number. If you are not an existing customer, there is no way to speak to a human being. The phone disconnects if you are unable to enter an existing debit card number. I guess they want to guarnatee that they never get a new customer or new business.My relative (who is an RBC customer) also tried to reach a human, but the system does not allow for that. This system not only ensures bad sevice, but it is unlawful as it dicriminates against persons with disabilities.This is totally unprofessional and below the minimum standard one expects of a bank like RBC. Avoid this place.

This has to be by far the best bank to deal with. I have an account through my business with them and I pop in a few times a week. Whoever is in charge of hiring and training has done an excellent job because everyone there is friendly and acknowledge your presence. They hustle when it's busy and genuinely appreciate their clients. If I lived in the area I would switch branches for sure. Thank you for setting the bar high!

Very happy with this branch. Louri and the manager Abby are always ready to help. I will transfer my other accounts to this branch. Keep up the good work.

I have the most amazing experiences at this Branch. Every employee is very friendly and readily available to help with concerns. I can't remember a single time I had unpleasant experience with anyone. I normally avoid going to other banks if I can & I take care of my business online, but this location I look forward to going in and seeing those Happy faces and hard working, knowledgeable employees. Thank you for the exceptional customer service.