Thrifty Car Rental - Toronto/carlton & Jarvis On,ca (90822-32) TLE

I booked a car over the phone from a Thrifty's attendant. Noticed my confirmation email had the wrong pick-up date. I booked for Easter but they booked me for the middle of the week, the week before Easter. When I called them to let them know they refused to change it and told me that I needed to book 4 days during the holidays and I only needed the vehicle for 2 days.VERY dishonest. Do Not rent from Thrifty's. Google other companies that have the same prices or better.EnterpriseAvisHertzThe list goes on but stay away from this company.Nice try adding that they need to spend times with their loved ones. you had NO problem renting me a car for 4 days, just not two days AND if you're closed, don't take reservations for that date.This reply shows how dishonest this company is. Contacting head office right now.

You will get a good car in reasonable rates. Owner is very helpful and guide you thoroughly.

Terrible experience. I had rented my vehicle in Calgary and when I got to what I thought was the most convenient location for me, the location did not exist. After walking around, I found somebody in a little office who told me, that their location was not at Front Street. I did not find that location either and ended up driving to Pearson Airport. I called several times for directions and help but the communication was horrible

Very disappointing! The online price was increased by $130 on arrival at the office. It is also then difficult to go elsewhere when you are a tourist and have a schedule to maintain. Very underhand service.

On pick up of my car Carlos and Seelan worked with me to ensure that I had exactly why I needed. They were personable and absolutely professional in making sure my car was ready and clean. On drop off. It was quick efficient and without hassle. Thanks Carlos and Seelan..see you in my next trip!

We needed a rental very last minute and they were able to accommodate our needs, even on such short notice. The service here is amazing and their vehicles are in such great condition. I will definitely continue to rent from here.

This was my worst experience with a car rental that I have ever seen!I had a very important interview in Hamilton the following morning, so I wanted to make sure that I had a car ready to go in the morning hence why I was renting. When I arrived at the store, there was a note saying be back soon and to call a specific number. It was probably 1 hour before closing. Anyways I was about to leave but thought I would call, the guy replied he will be there in a minute. Fast forward 25 minutes he finally arrives at this point I had committed and did not have time to walk to another rental car place (my mistake). I requested the absolute cheapest car they had for tomorrow if I could reserve it and come pick it up tomorrow. The guy said sure sure no problem. He then printed a receipt and quoted me $94 for 1 day! I was confused because Hertz (a farther walk) was charging $30 / day. He said oh its for 2 days because you plan to return the veichle after store closing at 5 pm. First car rental I have seen not do after hours drop off. I was upset at this point and said come on you got to do a better price. He then replied fine we have a smaller car... how could there be something cheaper when I asked for the cheapest thing. He pen wrote a different price on the receipt to help me out. Which I was thinking, I am getting ripped off, but have no choice and at least he did something nice.Fast forward 1 month and look at my visa bill. The guy charged me full price.TL;DR Terrible customer service, rip off prices, please don't go.

If I was able to give this place more than 5 stars I would! The customer service is phenomenal and the staff are very considerate. I had to cancel a reservation last minute for a rental from another company that was giving me a hard time and found this location that not only provided me a great rate for a last minute rental but also provided me the greatest car to drive in the winter storms I faced on my journey. Thank you again for your kindness and help and ensuring that me and my friends made it to our destination and back safely! Get your rentals from here - they are honestly the greatest and treat everyone so well!

Not a reviewer by nature but had to comment on the exceptional service I received at Dollar/Thrifty on Carlton today. Was scheduled to pick up Monday but got shutdown by the blizzard..thought I'd have to rebook and reserve again but they remembered me and our previous conversation..excellent customer service new vehicle and ready when I arrived!! Can't give enough praise to this agency!!!

I rented car from Dollar company so many times and Im really happy.Taran is really helpful and his customer service is amazing,I really appreciate it .