Bliss Bridal Boutique

I booked a last minute appointment after several disappointing appointments at other bridal stores, I wasn't really expecting much to come from it. My consultant Amethyst was amazing and blew me away from the start. She took the time to listen to me, to understand what I was looking for, she was so sweet and made me feel like a million bucks in every dress. She absolutely nailed my requests as the dress I fell in love with ended up being the first dress she brought me. That was such an incredible experience, and I felt so gorgeous and amazing. I cannot wait to pick up my dress and now have to resist showing everyone how gorgeous it is before my wedding. 10 out of 10 recommend

I had an amazing experience at Bliss Bridal this past June. My consultant was Holly and she made my dress shopping experience perfect and was able to help me find my dream dress. Definitely recommend shopping at Bliss Bridal.

My daughter and I had a wonderful day in Kelowna shopping for her grade 12 prom dress, it was a special event that we made the day of. We made an appointment at Bliss Bridal and the session went really well; the clerk was attentive and professional, and my daughter was thrilled with how all seven of the dresses she tried on looked. It was almost impossible for her to decide which one to buy. The one she chose needed 'minor alterations' that we would get done in our hometown (2.5 hours away). The Bliss Bridal clerk assured us multiple times that it would be no problem for our seamstress to make the needed alterations. We chose Bliss because we are not well versed in sewing or formal wear. We valued their professional opinion and guidance. Sadly it turned out that the alteration was NOT minor in any way. My daughter is a size two and the dress we bought was a size 0 that required major alterations that took well over two hours. Our seamstress, who has been doing prom dress alterations for over two decades, felt terrible for us but in the end took just over two hours of her time. She explained that she would need to add a panel at the back and that the fabric is fragile to work with. The seamstress also went on to say that she sees this all the time from formal wear shops; the lack of knowledge on what can and cannot be done with ease to a dress that doesn't fit at the time of purchase. I contacted Bliss Bridal and explained the situation with pictures from the time of purchase and the alteration. I asked Bliss Bridal to reimburse us for the $150 that the alteration cost, but they refused and took absolutely no responsibility for the poor advice that we were given. We were disappointed that such a high end specialty show would give poor advice in the first place, and then that they would not take responsibility was the icing on the cake. I would not recommend this business. Mistakes can happen, but to call themselves a professional establishment and not take any responsibility is unacceptable. In our email exchanges they went as far as to question my honesty about when my daughter's prom was taking place and tried to blame the seamstress for not knowing what she was doing.

Amazing! Seriously. I went to a couple stores before this and tried on a million different dresses. I was so overwhelmed by all of the choices. When I got to Bliss Bridal, they really listened to what I wanted and made it so, so easy. They also stuck to my budget. I didn’t feel pressured into buying something. They asked how I was doing/feeling and made me feel relaxed and a lot less overwhelmed. I can’t remember my stylists name, but she had a very calming way about her. She asked a lot of questions about what I did or didn’t like. I was so relieved and excited and happy when I said yes to the dress!!

I was very disappointed at my experience. This was the first bridal store I visited and unfortunately, they did not let me browse at their collection. For me at least, they had strict rules that we (friends and I) were not allowed to walk around the main hall area where all the dresses are displayed. I was forced to describe dresses that I wanted, which was impossible because at this point, I didn’t even know anything about wedding dresses. And if I didn’t like a dress, the sales consultant keep trying to ask me again why I didn’t like the dress. Sometimes it’s just a feeling, it’s hard to say it’s the neckline or the lace. And since we were not allowed to even look at options ourselves, we could effectively shop. What’s the point of having a beautiful hall full of dresses, that people can see from the street if we are not even allowed to see and touch them?Also…. I got “scolded” from leaving my first dress that I tried on the floor. The sales consultant seem to be very unhappy that I didn’t hang them properly. Maybe try to give instructions at the beginning? Also wedding dresses are extremely difficult to hang, with the strap etc. (Other stores I visited later were all helpful with taking care of dresses. They simple told me to either put it on the chair, or to hand it to them. I did not have to struggle to put a dress back into a hanger)”.)To make things worse, the sales consultant was very unhappy that I wanted to try on a dress with the heels I brought. The dress had a high slit, so in my mind, I had to put on my shoes to get the whole picture. The consultant was worried I would rip the dress. I understand that point, but for a dress that is $2500, there is no mistake to be made. I had to insist that I needed to see the full slit to shoe look.I went to 4 more bridal stores after this horrible experience. And all of them were 100% more pleasant. I felt the freedom and joy of shopping for an important dress. I was not going to write such negative review, however I felt obligated to share. Every bride should feel more appreciated. I am hoping other brides find either a better consultant or a different place to shop.Unfortunately Bliss failed to provide a comfortable, welcoming, and enjoyable experience.There was one dress I was interested in, but out of principle, I could not get myself to return to the store to make an order.

They have a nice selection of dresses, but unfortunately they didn't have a lot of the dresses I wanted to try from online **it's a good idea to go to the shops website before your appointment so you can get an idea of what dresses they may have!!**. The store itself is beautiful, and I love the bridal space they provide, they also had a wonderful selection of accessories!One thing I wasn't crazy about was the customer service, the ladys were nice, but you can tell that they are salesman...During my appointment I found a dress that was beautiful and it was pretty close to the one"

I had an amazing experience at Bliss, all thanks to Holly! She was patient, knowledgeable, and went above and beyond to help me find my dream wedding dress and make me sparkle. She made the entire process comfortable and enjoyable, and I cannot thank her enough for her dedication and hard work.

My family and I had a wonderful experience here. I ended up finding my dream dress even though my style was pretty niche. Holly was so incredibly sweet and so fun and made me feel incredibly comfortable!The staff here are experts and it shows!!

Bliss Bridal has been such an amazing experience for me! Holly helped me with all my dress needs, she made the process go smoothly and was extremely helpful with her advise. Not to mention she is one of the nicest people I have met in my bridal journey. I was comfortable and happy through each appointment and was finally able to say yes (through happy tears) to the most perfect dress. Holly really helped my dream come to life! I would recommend anyone to go to Bliss for their wedding dress , especially if it means they can have the experience with Holly!!!