The Mobile Shop

NEVER spend your money here regardless of how good the deals may seem. Alka is an incompetent salesperson who cheated me of $100 worth of PC Optimum points and had no remorse for it. She cannot do basic math and does not know the policies of the company. She calculated that I would get 100K PC Optimum Points from trading in my old phone and signing up for a new phone contract. 2 weeks pass by and none of the points show up on my account so I go back to the store to try and figure out where these missing points are. After chatting with Alka and the staff, her colleague points point that Alka calculated the points wrong and that we would not actually be getting the 100K points as she had promised. Alka was rude, unprofessional, and uncontrite over her incompetent actions. As a result, she wasted my time AND cheated me of $100 worth of PC points. I will never recommend getting your next phone at this location and I recommend that you never make any purchases from Alka.

We signed up for Freedom through this shop and got the $50 monthly plan. However we’ve been charged $72 every month and it’s been 6 month now that they haven’t returned the money back nor fixed the issue. We’ve visited the shop every month and called them like 3 times now but nothing has been done by the back office or the store staff. We asked to speak to the managers but they won’t even let us speak to the managers telling us they are off now, or they have been working on the issue. But they will make sure to take our money every month. They’ve been telling us the money will be returned the next billing cycle and then another $72. When are you guys going to give us our money back? How difficult is it to fix the cellphone plan? I just can’t believe it’s taking them 6 months to fix the plan issue and it’s on going. I would never sign up with this store anymore in the future. Which is unfortunate because I really had a great experience with the Guildford store 3 years ago.

Very Happy with the extreme customer service given to us by Rahul. He is very knowledgeable and took very good care of us. I will not shop anywhere else for a phone. They have all the best prices and in my opinion when you receive added PC points that makes them extremely competitive. We used the extra points right away getting screen protectors and cases which they have a great selection of higher-end products. Thanks again Rahul!

Lovepreet was fantastic to work with! She really went the extra mile to find the plan/phone that would work best for us. Would recommend, they have lots of great options all in one place.

If you deal ONLY with AL (Altamash) (the manager) you will get a very knowledgeable and articulate salesperson who will work in your best interest. I came to trust Al after trying to deal with 2 other young salespeople that I found to both be unprofessional. As the manager, Al is on salary only, so commission considerations are not a factor. I got a great deal and lots of PC points and Al will follow up to make sure I get all the PC points I am entitled to get. My 5 star rating applies only to Al. If I was rating the other 2 young salespeople, they would each get one star.

Liars, don’t trust them. I went here on Black Friday to get their sale that they had promoted on their whiteboard. It said the plan was $55 a month including an IPhone 13 and I asked multiple times to make sure that the $55 included everything and the person helping me assured me that the plan included everything. Now here I am with my first bill cycle and they charged me $90 instead of the $55 a month I was promised. If I had known they were going to charge me $90, I would have went with a different provider. Theses people will lie to you to convince you to go with them. This is unacceptable.

Absolutely 5 stars! Went over yesterday to switch providers for 2 phones. Went home to change out SIM cards and one worked but the other didn't. Shop opens at 10:00 AM so I went back this morning hoping that a rep would arrive early because I had a phone appointment with my doctor for 10:30. Rahul arrived early and was happy to help me. Turned out my phone was locked (old) and he volunteered to help getting it unlocked. He spent approx. 15 minutes, got it done, verified that it worked, handed it to me with a smile and I walked out at 10:05 knowing I could now take the call from my doc. Thank you, Rahul.

I had the worse experience with the Manager Rahul today. He was straight up rude. First of all he gave my sister a hard time returning a phone ( they have a 14 day return policy) she returned it within a few days of purchase because She was getting no reception with the provider. I went in to return the rest of the stuff for her ( phone case) as it was mailed out. My niece went in a few times before that to return and the staff refused because they said they needed the managers authorization and he was not available 3 times she tried to go in to return. I finally decided to step in an see the manager in order to return the case and he said it was past the 14 days policy. I explained to him we waited for the case to arrive and by the time it did we came in and he wasn’t available. To my face he said he didn’t want to return because he didn’t like the way I was talking to him. Got him to call his DM which he did and his DM told him he needed to return. He also accused us for not returning the screen protector which was NEVER mailed in to us!!! So so rude. I have worked in customer service for over 10 years and this is no way to treat a customer. I will take this matter further with headoffice as this guy needs to give his head a shake.I also need to add, that one of his employees Micheal has my complete respect. While Rahul was on the phone with DM, Micheal approached and apologized many times as he knew this is no way to treat a customer.Rahul also refused answering any more questions I had and told Micheal to finish off with me which was also super rude.

I was at two other Mobile shops associated with Superstore - Grandview Corners and Richmond - to ask about getting the Google Pixel 5. Both shops said the product was sold out in Canada. At the Langley store lo and behold they found one in Ottawa which was shipped by FedEx. It took almost 2 weeks since it was stuck at the Mississaugua FedEx hub for 11 days. Just remember it's not the fault of either Harkirat, Rahul or Satnam. They gave excellent service, provided me with the FedEx transit number so I could follow up and didn't need to bug them. It was a delivery issue out of their control. Now comes the juicy bit - I got an amazing Black Friday deal! $20 monthly tab for 24 months for the phone (so $480 over 2 years), $10 OFF the regular 45 dollar plan with Koodo for 24 months = $35 - Canada wide unlimited long distance and 4 gigs of data which is enough for me AND 1000 minutes long distance to several European countries AND 150,000 Optimum points which is equivalent to $150 or more if you shop right (ie Shoppers offering use 60