TD Canada Trust Branch and ATM

Monica was very courteous, knowledgeable and helpful. Thank you Monica. Unfortunately we visited another branch earlier the same day and were not helped at all.

The shift manager just try to blame on my fault instead of providing help or try to think any of Solution to solve the mistakes that I already know. Is really good for you ,you have such a customer service skill and still got your position. I will say the teller right there is more professional then the “manger “.

We have been with Td 8 years now and while opening the elite account with them they ensured us that we will get a small locker then. It’s been 8 yrs and we are still waiting. The manager at this branch was super ignorant to our needs and the customer service was equally rude. They both had a competition it seems to better off each other. We are expected to go there everyday to beg for a locker that we entitled to get with the type of account we have with them. They didn’t even have the courtesy to be polite to customers and their needs. I hope this message is read by the head that looks over this branch and help us else I think this is the end of road for us with TD.

Maggie Lee Teller Very Helpful &Professional Banker.I Gives her 5 Stars..

I rarely review, but I have to communicate my experience. The ATM at this location took in my money without depositing it into my account. The ATM rebooted and failed to provide any receipt of the transaction. I reported it to TD and gave them ample opportunity to resolve. It's now been a month and I don't have any of it back. Put simply, the TD ATM stole from me and TD Bank doesn't seem to care one bit.

The staff are the best! the lady in front lend us her iPad to do some online banking as well and saved us banking fees. Never had a bad experience in TD overall but this branch was just amazing!

Great location, clean and amazing staff.This has been my go to location for business deposits and personal as well. Staff are friendly and very efficient. Always trying to make sure that they are doing their best and take the extra mile in helping their clients.I had this incident just this week that I had to go into the branch to get my visa unlocked.It was not particularly busy as they had three tellers and all already serving clients. I just walked into the line up area and the manager immediately walked up to a teller and called me up, I barely had to wait.Told her my situation and she went through my account with me and gave me a new temporary code to reset my easyline call in. Called the fraud department to make sure that I can start using my card with no hiccups.I don't usually spend more than 15-20 mins depending on the time of day but she wanted to make sure before I left that there will not be another incident that my card does not go through when I make a purchase.I waited for a while and throughout the experience she had been constantly apologizing for the wait.She definitely makes this Branch a step up from all the other ones that I've been to.

Love the fact that this little branch is not crowded and staff are very friendly & polite. I use it for my personal and business both, zero complaints .

Shocking These guys including the manager don't know the difference between a draft and a cheque. Poor banking knowledge and experience. I had very bad experience at this branch. These guys need training. Poor customer service. They don't even smile to start with and don't care. Don't waste time and money going to this place. They won't have a valid reason to hold a draft to and from you for 5-7 business days.

Helpful and prompt service provided by Cheri and Kate! Needed to have a bank draft to be processed on the day of, and they were able to provide quick service in collaboration with my other bank. Much appreciated!