White Rock and South Surrey U-Lock Mini Storage

My son rented a storage unit and a U-Haul rental truck. The staff is personable enough, but not overly helpful. They neglected to give him any access instructions to his storage unit when we first checked in. He was given keys which we thought was all he needed to access his storage unit, even after-hours. When we showed up just after closing hours (8 pm), it was locked and we had no access nor any after-hours phone number to call for customer service. It was only when he showed up the next morning at opening, that they gave him the access instructions and the proper keys.Because of this lapse in customer service, he had to rebook his flight for another day, costing him over $500.Similarly, when we picked up the U-Haul truck the woman behind the counter (same woman who gave us the wrong keys) couldn't even help us with how to change/move the side view mirrors. She said that they're a small operation and really only have two trucks, which seemed to be enough of an excuse for not helping us acclimate to driving a truck. We had to google how to move the side view mirrors. In my opinion, if they're going to rent trucks to the public, their customer service agents should know the basic functionality of them.Since we had to keep the truck longer than the rented time (due to not having the correct keys for access to the storage unit) they didn't charge us for the overage, which was one small concession. However, it doesn't make up for the extra $500 we paid in rebooking his flight.My advice; be sure to ask about every single detail, as they won't offer it, and be sure you are familiar with driving trucks.

THE BEST storage facility and U-Haul rental facility around. The manager, Abe, and the staff are top notch professionals. They are efficient, polite, considerate and provide easy-to-understand information. I couldn't be happier with the rental of the storage unit AND the U-Haul truck available at the same location. I can't recommend them highly enough.

I have been a customer of White Rock U-Lock for many years and have nothing but positive experiences. The facility is centrally located in South Surrey and the access is both convenient and secure.Every member of the staff is professional and super friendly. They welcome you every time you come through the door and are happy to help. Earlier this year, Bill and Larry were very helpful in helping me find the right locker to suit my needs, taking the time to show me a few different units on the property. Most recently, Larry and Don were able to help me get into a more suitable space as my needs changed. The process was smooth and the price was reasonable.Nicole, Rod, Peter, John and all the rest are so friendly, and provide a personal touch to the professional service they provide. 10 out of 10, would definitely rent again.

I rented a GMC van today and the staff named Martell is super nice, I will come here for Uhaul rental for sure whenever I need in the future.

Nice, clean storage facility; kept all my furniture dry and safe.Customer service was absolutely fantastic.Will definitely use U-lock for any future storage needs!

Would you believe me if I told you there was a place you could store your items that was clean, temperature controlled, spacious lockers , kind, courteous and professional staff? In my current experience White Rock/south Surrey U-lock mini Storage is easily that place. Must say thank you, really hats off to entire operation for making my transition that much easier.Donna

Not gonna Lie, that strobing light out side on the street for the last 2 years has been quite let’s say interesting, good conversation topic sitting at cactus club across the street mainly because i don’t have any thing better to talk about, my life is pretty boring. Back on topic, that damn light should it be fixed or not? that’s the question.

My husband (Blair Bradbury) and I rented storage space from here for 2 years and it was fantastic. Kept exceptionally clean all the time, excellent security and very kind and helpful staff. Definitely recommend it for storage.

White Rock U-Lock has been raising its prices a lot in recent years, and it’s troubling because the services haven’t necessarily expanded or increased. I’ve been a customer for a decade now but for example, when I was with Maple Leaf storage I had longer hours of access to my unit for less.

Excellent Customer Service.Mateo and Abe are precessional and courteous. (I think I got their names right!)It’s a secure yet accessible place.The storage space is neat and well maintained.