Young Drivers of Canada

I had a very bad experience with this school. I registered in April and before registering the agent confirmed with me that I will be able to get all my in car lessons in July. After registering and paying the fees, I called to book my in car lessons and waited 3 hours on hold waiting for an agent, I was told that there is no available instructors till August 31st, I didn't complain about it as I know that they might have a problem with the Covid backlog. 4 days ago, I read many online reviews that after taking 3 lessons, the instructors are not booking lessons for over 2 months. I called last Friday, waited over 2 hours on hold, and made my schedule completely flexible for driving lessons even accepting to loose work hours, the agent told me that they won't be able to complete in car lessons till end of September, then I have to call back again and wait on hold for probably another 2 hours to book the road test package which will definitely be after couple months. I explained to her that I've already ordered a car and it will arrive by end of October, and asked her to at least reserve instructor hours for me in October considering that this was the promise from the beginning, she said they cannot do that and confirmed with me twice that in this case they will fully refund my package because they are not able to deliver their services.I sent an email to request a refund and explained everything. The school replied that they will cut 35% (20% administration fees and 15% online lessons fees)because I'm asking for a refund which is 671.95$ refund deduction, I sent many emails explaining that the reason for a refund request is not that I changed my mind, the reason for a refund request is that they are not able to deliver their services as promised. They still refused to refund me, so I decided to continue with the package and just get the lessons without the road test packageAfter calling on the phone again to book my lessons waited another hour on hold they refunded me the road test package minus 20$ expecting that I won't notice it, I called back and waited again for them to refund me the 20$. Actually, if I was satisfied with the service, I would never bothered myself for 20$, but I'm sure with the experience I had that this school won't even miss a chance to rip off people.Just do yourself a favour and stay away from this school, there are many other schools that will provide you with much better service for less that half the price.Unfortunately, the only definition for what I've been through is that this school is a real SCAM now. This probably wasn't the case couple years ago, but now they are nothing but a real SCAM.

Sandra P was of great help when booking my car lessons, there was a lot of information I didn’t know until she had informed me! My experience with Sandra made me extremely happy. Her customer service, patience, initiative is amazing! she provided me a smooth sailing in booking my classes when it was best suited for me and my timeline! Thanks Sandra !!