Vancity

This branch is the worst vancity branch that I have been to. Lived in North Van. DT Van. & currently live in Chilliwack, the other branches are fantastic. The tellers at the other branches are genuinely happy, welcoming & pleasant that provide a GREAT customer service experience. I cannot say the same for the tellers here. Doing the time to get to know each teller now that I am apart of the community. Doreen is pleasant but all the others especially Shelley seem miserable, bitter & unfriendly. If you are new to the town, expect to be treated with suspicion, questioned each & everytime about the intentions of your visit, expect an unfriendly welcome & negativity from people that are clearly bitter & unhappy with their lives. Matthew the manager is wonderful, but that's all I can say. I hope changes are made and the people representing vancity (especially the tellers) can be positive with all in the community. If I see changes at this branch & they are consistent, I will be happy to update this review.

We received great customer service from Rhys, knowledgeable and very friendly . Thank you

This financial institution has held my mortgage for more than 25 years. Recently, I came into an inheritance, and was able to pay off a second mortgage. So far, so good. I had meetings with two separate associates of this branch in the last two months. In the first one, I indicated that I wanted all Cumis life insurance payments to be ceased, since my home is now worth far more than what I owe. The associate missed discontinuing my life insurance payment on my overdraft, which is not in arrears. It is now incumbent on ME to go to the branch, and sign additional papers, for that to happen, through no fault of my own. Second meeting, with a different associate, was to pay off my second mortgage, and to apply $10,000.00 to my first mortgage, without penalty. After a month, I received my statement, and the payment was not applied to my first mortgage. even though I had deposited the money for that use, one month prior. When I contacted the said associate, she claimed to have nothing in her notes from the meeting, regarding the payment to my first mortgage…..on the same phone call, she blamed it on “human error”, never admitting that she was the human that was in error. She, knowing that I had come into a substantial inheritance, was more concerned about setting me up with an appointment to set up investment with VanCity. I will be ending this disappointing relationship with this institution as soon as possible.

I really want to thank the employees at the Chilliwack Vancity. They all treat my son with the utmost respect, know him name. He went in one rainy day soak and wet. The next time he went into the branch they said they had something for him and they gave him an umbrella. Customer service doesn't get any better than that!

This branch has the worst customer service and if you're next in line to be served by Shelley make sure to wait for someone else because she will do everything wrong and at the same time make you feel horrible for even stepping foot in their branch in the first place. I would rate this branch lower if possible and would strongly recomend they find a new job for Shelley where she doesn't have to communicate with other people.

The staff remember me and are always very accommodating and helpful. Thank you for all your help Rita. You streamlined everything at the same time as you simplified it!

I was visiting the city and wanted to do a quick transaction, and it was so easy. Location is nice with spacious parking. Staff were helpful.

Visited on Sunday, outside atm out of service, no access to inside ATM's, so no way to get money or deposit.?

I recently had dealing with a mortgage account manager Manjot Sidhu in regard of a mortgage as co-signer. My intent was to get some information and suggest to my daughter to move our mortgage to my bank.However; after dealing Manjot whom has a great personality and lotknowledge to pass on. I decided to stay with Vancity.

Love the customer service! Love the staff! Love the services and accounts! No credit check required to receive the awesome services of a credit union and more amazing bonuses than most banks!! App works awesome and is full of features!