Passport Office

Clean open space.Quick service.

No available phone number to contact them directly, you're only redirected to the Canadian wide phone number that does not have a human being in the system. Voice recording only

I have no way of reaching them except for the toll free number but they can't help me with my issue. I go online to book an appointment with Passport Canada and all is fine until I get to the part where I have to choose the location of which office I wish to have my appointment. I'm looking for 100 Hebron Way but it's not on the list of locations despite it having passport services. Because of this I can't make an appointment. There should be a LOCAL number to reach them. This is ridiculous!

Whatever girl I had to go through my passport stuff with, was extremely rude. Not sure if that’s just how she is but she came across extremely rude to me.

Best times to go are Tues, wed, thurs mornings. Be prepared for a long wait otherwise...

Wait times were very fair, the worst part of getting my passport renewed was the dreadful lack of knowledge between the person serving you at the registration desk and the person actually serving you. I have already made two separate trips down there to get this done and both times I was told I would have everything I needed by the registration person working, but was mistaken as soon as I was served. Overall a very frustrating experience.

A local number would be a good addition. Been first in queue for 38mins and counting...46mins 'there are currently no other calls ahead of you' and your office has been open for two hours? Ridiculous, Federal Govt office? .

Friendly staff, however it was really backed up with people and only had one person working the processing booths during my visit which led to a very long wait time.

Absolute mess.Is the two words I would use to describe my recent experience.I went down two weeks prior to apply for a new passport. I had all the forms filled out , sat down with a lady I mentioned my Driver's license was expired but it's been paid for and had no trouble at the DMV with the proof of renewal to get my birth cert. She denied me told me everything I needed filled out and sent me on my way. Today I was questioned about the punches in my passport multiple times which the lady I seen 2 weeks ago did. The lady serving me acted like she didn't believe me what so ever. Then questioned my postal code multiple times and wouldn't believe me??? Until she searched it twice herself first time she searched she said it was not my postal code and continued to question me, i then showed her on google it was right. The second time she proved it to herself.I was also told I should be doing a renewal form, the lady 2 weeks ago said nothing of the sort. Went over all my forms and said they mostly looked good. I just feel like no one is doing their job correctly. Why was I told my forms were good from one lady? And come down again and it's all wrong? There shouldn't be so much miscommunication. I did not feel comfortable or heard. Both cases the ladies I dealt with were huffy and puffy with me and belittled me.All the information I wrote down about my Driver's license on my form I had 2 weeks ago they didn't even ask for proof of a new one . Wasted my time

The office is moved to 100 Hebron Way. Google please update.